Going Mental
By Irwin on Thursday, 09 July 2015
Posted in Installation Issues
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Hi.
I went to my account and downloaded the Easyblog Launcher and component, and followed the instructions. I thought it was just an upgrade over my previous Easyblog because the toolbar looked out of place after I upgraded my Joomla template. When I started it, I noticed that it was not proceeding, so I thought not to upgrade it. Behold to my horror, when I went to the Easyblog component, it went to the installation page. I was not able to retrieve my old blog files, probably about 400+ or so. That left me with no choice. So I was forced to proceed with the installation and hopefully my old blog posts are still there. Now I face this error "Sorry, there was (were) some errors when trying to extract the queries.zip file. Please contact our support team." Praying hard that my old posts are still there.
Hi Irwin,

Yes, those old post is still existing in your database, because the installation will not affected your data.

Can you provide us with your Joomla backend and FTP access so we can help you check on this?

*You can put the information in the optional information field below(SITE DETAILS). Don't worry about privacy. Only Support team can view the information.
Arlex Wong
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Thursday, 09 July 2015 00:19
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Thanks Arlex.

Not good. Now I can't even add a new user in the User Manager. It just shows a blank screen after I clicked New. I tried to rename one of the other test users, but they show me a blank screen after that.

Perhaps stackideas should produce something called EasyInstall.
Irwin
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Thursday, 09 July 2015 00:35
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HI Irwin,

Yes, I tried to access your Joomla backend and hitting blank page now.

Also it seems like you provided that FTP access is not working, this is what i hitting now :
Response:	530 Login authentication failed

Error:	Critical error

Error:	Could not connect to server

Please advise.
Arlex Wong
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Thursday, 09 July 2015 00:53
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This is getting worse. Backend is really blank. Some conflict I guess. The FTP details are correct.
Irwin
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Thursday, 09 July 2015 01:13
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Hi Irwin,

Yes, I'm still can't access.

Can you enable your site error reporting to Maximum, so we can see what is the error causing this?

Go to your JoomlaFolder > configuration.php > error_reporting - 'default' > change to 'maximum' > save.
Arlex Wong
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Thursday, 09 July 2015 01:21
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Done. But it still shows blank.
Irwin
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Thursday, 09 July 2015 01:29
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Shall I do a server rewind on cpanel?
I'm not sure if that helps.
Irwin
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Thursday, 09 July 2015 01:37
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Hi Arlex,

It is working now. I'm not sure because you did something at your end or it's because I did a server rewind on my side.

Anyway, my Easyblog menu is kind of messed up as you can see in the picture.

Can you help me settle mess up first? I need to do a quick akeeba backup.

It looks like some of the others in this forum are facing the same problem. If you are confident, you can help me to install after the akeeba backup.

Does the upgraded version allow module buttons at the bottom? I did not see any in the screen shots.
Irwin
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Thursday, 09 July 2015 02:20
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Hi Irwin,

I'm really sorry that delayed of this reply,

Great to heard your issues resolved.

May i know do you finish your backup yet? because I would like to help you upgrade to Easyblog 5 and see is it got any upgrade issues.

Nope, the Easyblog module is still the same located from the module manager.

Looking forward of your response.
Arlex Wong
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Thursday, 09 July 2015 15:58
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Thanks Arlex.

I have done my backup last night. Please use my account to upgrade.

Cheers.
Irwin
Irwin
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Thursday, 09 July 2015 16:47
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Hi Irwin,

I'm really sorry that delayed of this reply,

I already help you upgraded to Easyblog 5, you can take a look now.
Arlex Wong
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Thursday, 09 July 2015 22:20
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Thanks Arlex.

I'm grateful for your help. I hope it didn't cause you too much problems.

The new version has a clean design and looks more professional. Perhaps it matches my website. I briefly tried to increase the height (800px) of the map in the Location Settings in the back end, but it does not seem to change the google map size in my blog. e.g. http://prosperty.sg/blogs/entry/district-8-28-rc-suites. Well after sleeping only for 3 hours yesterday trying to solve the installation problem, I need a rest now so I'll try out the other settings tomorrow.

Cheers.
Irwin
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Thursday, 09 July 2015 23:55
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Looks like there's a bug in the map as it is hardcoded to 200px height. Here's a temporary fix you can apply on the site by adding the block of css codes below,



div#fd.eb .eb-entry-location-map {

height: 800px !important;

}
Mark
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Friday, 10 July 2015 00:30
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Thanks Mark.

But where do I add this css script to?

I was trying to disable the author's profile from the blog, using your settings > layout options, but somehow the information still appears. Please see my attachments. Anyway, the hyperlinks for "View Author's Profile" and "More Post from Author" are the same.
Irwin
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Friday, 10 July 2015 08:22
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Hi Irwin,

I already applied the css code in your template file -> JoomlaFolder/templates/rsjuno/css/custom.css as my colleague Mark suggested that css code at above.

If you want to disable the author profile info from the "entry" view, it will dependent on the category post layout options. In other words, you can have a different configuration for your listing and your entry.

Example this blog post -> http://prosperty.sg/blogs/entry/district-8-28-rc-suites is under `Central Zone` category, so you have to disable the author info from your backend > Easyblog > category > central zone > Show Author Box - Hide Hope this help.
Arlex Wong
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Friday, 10 July 2015 10:14
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Thanks Arlex.

I didn't expect you to settle it for me so quickly.

Somehow the css didn't do anything to the size of my map. You can see the same link. It's supposed to be 800 pixels in height, isn't it?

I have disabled the author profile and whatever information through the categories. Double thanks.

For posting a new blog, I can't find the section where I need to key in the address for the map for to be displayed on the blog.

Regards,
Irwin
Irwin
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Friday, 10 July 2015 18:32
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Hi Irwin,

Yes, but it load fine for me, maybe it cached from your browser, can you clear all the cache and Joomla cache from your backend and browser and see how it goes?

Regarding with your location question, I already help you enabled this option "Allow Location Services" from your backend > Easyblog > setting > location and it should allow blogger set the location from the composer. Check my screenshot below.

Hope this help.
Arlex Wong
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Friday, 10 July 2015 19:56
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Oh. I saw that a few times, but I thought it was meant to pinpoint the existing location where I am using the EasyBlog. That was why I did not turn it on. I was hunting for the 'right' option for the past one hour.

Thanks bro!
Irwin
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Friday, 10 July 2015 20:49
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Hi Irwin,

You're welcome.

If you have another question, perhaps you can submit a new post instead.
Arlex Wong
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Friday, 10 July 2015 22:57
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