Free X days trial + Stripe payment gateway = payment never taken :(
By Maude Lavoie on Thursday, 12 October 2017
Posted in Payment Gateways
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Hi !

I have plans with 1 day free then X$ per month.
I am using Stripe to process the payment.
I entered my public & secret keys and tested it with another plan with no free trial. Money is taken on the credit card and deposited into my stripe account.

BUT, once the free plans expire and it tries to take the monthly payment (29.95$) I got an error message :

Message: Error in Payment from Stripe
Identifiant de l'enregistrement: 26
Type d'enregistrement: PayplansPayment
error_code: 0
error_message:
Payment Gateway = Stripe
Error message =Cannot charge a customer that has no active card

The credit card is good (Its the one I used in my other test) and in Stripe I see the last 4 digit of the credit card when I first take my plan with the 1 day free.

But the other attempt from Payplans to charge the monthly payment are empty.

Help !
Hello,

Please share your site's admin credentials, so i'll check this issue.
Manisha Ranawat
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Friday, 13 October 2017 11:50
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I can't give you access at the moment.
But does "save card for the future" in the stripe payment app MUST BE checked to let the monthly payment continue ?
Maude Lavoie
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Friday, 13 October 2017 20:33
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Let me know are you using stripe sandbox account or live account.
Also share if any error log is there related to payment (backend Payplans >> Logs).
Manisha Ranawat
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Saturday, 14 October 2017 02:21
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I'm using stripe LIVE account.
Here's what I get from the log :

"error_code 0
error_message
Payment Gateway = Stripe
Error message =Cannot charge a customer that has no active card"
Maude Lavoie
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Saturday, 14 October 2017 04:17
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Hello,

Please provide us site details and ftp details, so that we will be able to debug this issue.
We need to check this issue at your site.
Manisha Ranawat
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Sunday, 15 October 2017 03:12
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