Hello Adriana,

Please share your site admin and ftp details to us, we will help you to install payplans at your site.

Hi Manisha,

I will need authorization to share passwords this time, so please send me instructions on what to do and I'll try to do it myself.
Also, the forum is full of threads with this same subject, and if you guys just had posted a solution and an explanation on what's going on with your installer in one of them maybe I could have been able to solve the problem yesterday instead of needing to ask you guys to do it for me now near the border of your off time (you are 10 hours ahead me).

Please help me asap

Thanks in advanced

Hello Adriana,

We are facing some issues with our server, so i need to update the payplans at your end .
All issues are not same on forums , different-2 reasons for this issue.

Please share the details to us, we will resolve this issue as soon soon as possible.

Hi Manisha,

I've updated the original post with the access credentials.
I will still need to know what you've being doing because I have another website on a identical environment and my guess is that I will have the same problem trying to update PayPlans there. So, give me instructions on what to do in order to avoid down time there.

Thank you in advanced

Hello Adriana,

I already helped you to install Payplans 3.6.3 at your site.

On your other site, first install payplans to 3.5.5 version then upgrade to 3.6.3.
If you still face any difficulty then update me.

Hi Manisha,

Thanks a lot for your help.

I have just tried to install the package com_payplans_full_pro_3.5.5_joomla.zip I downloaded from my dashboard on a test site, using Extensions >> Install >> Upload package file. All my sites has the same server environment with identical config. It behave exactly the same trowing "Error while processing taks: download".
Here is the log when clicking on "Ask help" on the error page:

Failed to perform task : download

Installed Version : 3.5.1

Going to Install Version : 3.5.5

Migration Required : 0

(I removed site url from here)

Server Modules : Core,date,ereg,libxml,openssl,pcre,zlib,filter,hash,pcntl,readline,Reflection,SPL,session,standard,cgi-fcgi,bcmath,calendar,ctype,curl,dom,ftp,gd,imap,json,mcrypt,mysqlnd,mysql,mysqli,PDO,pdo_mysql,pdo_sqlite,Phar,posix,SimpleXML,sockets,sqlite3,tokenizer,xml,wddx,xmlreader,xmlwriter,xsl,mhash

PHP Built on : Linux hostname.amantesdotarot.com 3.10.0-693.5.2.el7.x86_64 #1 SMP Fri Oct 20 20:32:50 UTC 2017 x86_64

Database Version : 5.6.38

Database Collation : latin1_swedish_ci

PHP Version : 5.6.33

Web Server : Apache

WebServer to PHP Interface : cgi-fcgi

Joomla Version : Joomla! 3.8.2 Stable [ Amani ] 7-November-2017 15:00 GMT

Joomla Platform Version : Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT

User Agent : Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:58.0) Gecko/20100101 Firefox/58.0

PPinstaller Logs :
February 14, 2018, 10:39 am
Successfully changed extension-status.

February 14, 2018, 10:40 am
10102 component successfully uninstalled.

February 14, 2018, 10:40 am
Going to access following url : http://ppappserver.readybytes.net//index.php?option=com_payplans&plugin=ppappserver&object=release&action=fetch&username=test&password=test&version=migration&extension_type=file&client_id=0&app_element=migration3.5&app_folder=

February 14, 2018, 10:40 am
Failed to access following url : http://ppappserver.readybytes.net//index.php?option=com_payplans&plugin=ppappserver&object=release&action=fetch&username=test&password=test&version=migration&extension_type=file&client_id=0&app_element=migration3.5&app_folder=

February 14, 2018, 10:40 am
Migration file {/home/amantes/public_html/administrator/components/com_ppinstaller/models/migrate/3.5.php} doest not exist. Please contact to <a href='http://www.jpayplans.com/support/forum/28-payplans20-alpha.html' >PayPlans support Team </a>.

MAIN PROBLEM: After that, PayPlans disappears, meaning for me I can't sell anymore. No way to come back to previews version.

Please, if you can give me any suggestions on how to avoid this problem when installing it on my running website to prevent downtime of this one.

Thank you

Hello Adriana,

Can you please share me your live site details, so i'll help you to install payplans at your end.

Hi Manisha,


My installed version is 3.4.1

I have just tried to install the package com_payplans_full_pro_3.5.5_joomla.zip I downloaded from https://stackideas.com/ using Extensions >> Install >> Upload package file. It's trowing "Error while processing task: download".
Here is the log when clicking on "Ask help" on the error page:

Failed to perform Task : download

Hello Pedro,

Can you update us your site's admin details , so i can check this issue.