Hi there,

I have tried to replicate this issue, using domain that consist dash '-' (refer this video https://take.ms/simBB ) seems I cannot reproduce the issue.
Perhaps, I have replicate this issue wrongly, can you provide us some video on how to replicate this?
or is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

You can add the information needed by edit your first post in the Details section or you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your replies

Thanks for your cooperation and understanding

Hello,

Here is the result in the message for "domain-name.com"
first line with usueal wink shortcut like this ;）
second line with Easysocial message editor tool

----

Please, could you just tell me where to disable emojis tool ? This is not useful and that is more simple without it.
Thanks

Hi there,

I have try again to put smiley on two line as shown in the video here https://take.ms/4ckw7 , seems I still cannot replicate it
Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Regarding the emoji tool, do you mean the you want to disable the emoji function (popup) as shown here https://take.ms/K8qaHK ?
If yes, unfortunately, there is no setting to disable it, but you can customize in the file:
.../components/com_easysocial/themes/wireframe/conversations/default/default.php
in line 217-221 https://take.ms/XzVOL
where you also can do template override for this in:
.../templates/your-current-template/html/com_easysocial/conversations/default/default.php

Hope this helps

Hi,

It's ok, we just wanted to disable this function which is too buggy and forget it.

Another trouble was when we typed two points "：" it was opening a window which wasn't disappear before selection of a smiley. This was very boring. (like in the screenshot joined)

That's ok now. I customized the file you said to make the function disabled.

Thanks

error

Hi there,

Thanks for update us on this
Kindly find my response for your inquiries below:

Another trouble was when we typed two points "：" it was opening a window which wasn't disappear before selection of a smiley. This was very boring. (like in the screenshot joined)

Unfortunately there is no setting to disable it at this point of time and I am really sorry but unfortunately we cannot accommodate your request currently as it is beyond our support scope's policy as outlined in https://stackideas.com/support

Having said that, if you require us to perform the customization for you, you can always request for a quote from us at https://crm.stackideas.com and select "Customizations" . Our sales person would gladly send you a quote for the customization that you have requested.

error

May I know where you see error?

Thanks for your cooperation and understanding

I'm sorry but that's weird to hear that we should pay more to fix buggy functions !

The most important is that we could disable it and that's just what we needed. Thanks.

Hi there,

Sorry for the misunderstanding, the suggestion emoticon popup in the conversation is not a bug.
But as per your initial issue regarding the emoticon

Here is the result in the message for "domain-name.com"
first line with usueal wink shortcut like this ;）
second line with Easysocial message editor tool

I have tried multiple time but unable to replicate the issue
And as we do not have access to your site to further check on this, it is quite difficult for us to fix the issue

The most important is that we could disable it and that's just what we needed. Thanks.

I will further check this in code, if there a way to disable the emoji popup

Hi there,

Sorry for the late reply, regarding the popup emoji in conversation ( https://take.ms/U3BEa ) that you want to remove.
Can you download the attached file and replace it in:
.../media/com_easysocial/scripts/site-3.1.4.min.js

You're suggested to backup the file that you want to replace beforehand for precaution

Hello,
Thanks for your answer.
I replaced the file and delated caches. Unfortunately, it didn't change anything.

The problem is that in French with use a lot ":" and we usually use it with a space before, "like this : text"
So, each time, popup opens.

Thanks again

Hi there,

May I know do you using EasySocial version 3.1.4 yes?
Weird indeed, as I tried locally it is working fine. Perhaps, can you provide us with the back end and FTP access to your site to check on this issue?

You can add the information needed by edit your first post in the Details section or you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your replies

Hi,

I just made update to 3.1.5 and now, there is no access at all anymore to Discussions

I added informations to access back end and FTP in my first message.

Please help

Hi there,

Oh I see, you are using EasySocial version 3.1.5 already, as my attached JS file is for version 3.1.4
By the way, seems like the FTP is not working, https://monosnap.com/file/ZkUEjRovlbR8BF9WqGuqyNEqa30USV

Perhaps, can you download the attached file and replace in the folder below:
.../media/com_easysocial/scripts/site-3.1.5.min.js

You're suggested to backup the file that you want to replace beforehand for precaution

Then, you need to clear your browser cache, or/and try with another browser.

Hi,

Thanks for your answer.

No, I updated site-3.1.4.min.js with Easysocial 3.1.4 version

The Easysocial 3.1.5 version updated the file to site-3.1.5.min.js version

The FTP error could be because the server host must be targeted to the folder /web

The Easysocial search page doesn't work anymore neither

Hi there,

I am now able to access your FTP where I need to set the 'transfer mode' to active instead.
I have replace the file that I attached above and rename the existing one with site-3.1.5.min.js_backup in case you need it.
And I have clear my browser cache and access the Easysocia conversation to test the disabling of emoji popup.
Seems it working fine (refer this video: https://take.ms/tJ3Hv )
Can you give it another try?

Hi,

I'm sorry, but it still doesn't work for me.

I tried with another browser, cleaning the cache before to try, and Discussions page still go to site home page.

https://site.com/discussions shows https://site.com homepage

It's weird you can access to this page and not me...
I tried with why smartphone, with 4g instead of wifi and same result: can't access to private messages page....
I asked to 3 members et they couldn't neither

Hi there,

Correct me if I am wrong here, you mean Discussions here is easysocial conversation page right?
May I know how you go to the page?
Here is the video how I go to the conversation page: https://take.ms/HCyOo
Perhaps, can you provide us the step? maybe some video to replicate this?

Yes, we're talking about the same thing but I think there is a translation trouble.

You're using an account in English.

The link in French goes to https://site.com/discussions which makes an error and redirect to site homepage

I tryed manually to type https://site.com/conversations and it worked

This error happened with 3.1.5 update, like the error with Easysocial search page

I made a redirection in htaccess from discussions to conversations
It seems to work.
I guess it's the same problem with search engine

I see, I will further check on this

I made redirections in htaccess from
"discussions" to "conversations" and from
"recherche" to "search"

It works fine but I don't think I will be the only one to have this issue.

Now everything's ok.
Thank you, Muhammad

Thanks for the update PB