Email Digest not working
By Li Song on Wednesday, 13 September 2017
Posted in General Issues
Replies 1
Likes 0
Views 755
Votes 0
Hi there,

We are trying the email feature in EasyDiscuss. But we have the following issues:
1. We turned on 'Enable Email Digest' option and configured email server from back end. In front end, no matter if we subscribed the entire site or one of the categories, and no matter which interval we select for email notification for subscriptions, we cannot receive any email for subscriptions.

2. We wonder if the 'Send email when the page loads' option will cause performance issue. For example, one user updates a post and saved data, another user trying to adding comment to the same post and make the page reload, would that take long time to reload for the second user? It is one of our problem in our current company website by drupal. There is a performance issue happened. When user trying to update data, it takes 30 seconds to finish. However, there is no sign for users about the delay or waiting time. User then tries to click 'Update' button again and again, and it will be even worse. Can EasyDiscuss avoid or resolve such scenario?

Thanks in advanced.

Song Li
Hello there,

Please find your inquiries below

1. We turned on 'Enable Email Digest' option and configured email server from back end. In front end, no matter if we subscribed the entire site or one of the categories, and no matter which interval we select for email notification for subscriptions, we cannot receive any email for subscriptions.

It should works as it should once your cronjob have executed. Those emails will and only be sent out based on how long those users set for those interval to be sent out. Maybe you can setup your cronjob first ( https://stackideas.com/docs/easydiscuss/administrators/cronjobs ) or maybe try to run URL below and see whether those emails generate or not. And you also can check on your backend>Email Activities if there are emails to be sent out or not.

yoursite.com/index.php?option=com_easydiscuss&cron=1


If there are no emails generated, it would be best if you can provide us with your backend and FTP access for further check on this issues.

2. We wonder if the 'Send email when the page loads' option will cause performance issue.

Unfortunately, yes it will caused this issues if and only if you got high traffic on your site. Currently, in order to avoid this to happen(perfomance issues), you need to disabled this settings and let cronjob handle this(delivering emails) part.

Please advice.
Abdul Warith Norudin
·
Wednesday, 13 September 2017 16:49
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post