EasyDiscuss Moderation Issues
By Nep Websites on Saturday, 14 October 2017
Posted in General Issues
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We are having some issues with the moderation feature.
It seems whenever a new discussion or reply needs moderation there are some issues.
The admin says that whenever he gets a moderation email and clicks on the link he either gets a 404 page or a Error 0 page.
Once after trying to approve a reply he got the Error page and then the reply was gone in the forum.
I did some testing on a Dev site with all the same parameters as their site but could not replicate these issues. Everything worked fine.
Hey,

Hm, was he logged into the site before he clicked on that link?
Mark
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Saturday, 14 October 2017 00:19
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I don't know. If he was or wasn't logged in would that cause any issues?
Nep Websites
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Tuesday, 17 October 2017 03:20
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Hi there,

I don't know. If he was or wasn't logged in would that cause any issues?

Yes it is. That should be the cause of this problems. It is required for them to logged in on the site first in order to avoid this issues. Maybe you can try them on your DEV site and see whether you can replicate or not.

By the way, i have enabled this settings http://take.ms/esTBE for you and it should shown you proper error message such as need to login and etc.

Please advice.
Abdul Warith Norudin
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Tuesday, 17 October 2017 11:03
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OK, thanks. He said he is not logged in. He usually does this from his phone. He said that in the past it would just send him to the normal login page but lately he has been getting the error message.
Nep Websites
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Tuesday, 17 October 2017 23:13
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Hey,

Hm, perhaps you could get him to try this again and see if he is still hitting those errors.
Mark
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Wednesday, 18 October 2017 11:54
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