EasyDiscuss Installer loop
By Robert Porter on Wednesday, 21 December 2016
Posted in Technical Issues
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Hello, I keep running into the message, "You are running on an older version of EasyDiscuss" even after updating, clearing ED cache, site cache, and browser cache. I've also logged out and back in with no change.

When returning here to download the full package to upload, it isn't the newer version. Do our licenses not upgrade with versions?
Hi Robert,
The reason you are seeing the 'older version' error is because you installed EasyDiscuss in a non-licensed domain(https://cwd.51sxxxxxx.com).
Your licensed domain is (http://51sxxxxx.com). Take note that only your licensed domain can retrieve the version info.
If you mistakenly entered your licensed domain, we can help you change it.

You can read more about licensed domain support here.
Raymond
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Wednesday, 21 December 2016 13:21
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cwd is the server where this site resides. I would like to change my licensed domain, how do I do that?
Robert Porter
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Thursday, 22 December 2016 13:07
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Hey Robert,
Your licensed domain has been changed to cwd.51sxxxx.com
The older version error should not be visible in this site now.
Regards.
Raymond
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Thursday, 22 December 2016 13:34
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Thank you so much!
Robert Porter
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Saturday, 24 December 2016 10:27
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Arlex Wong
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Saturday, 24 December 2016 11:04
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