By AB on Monday, 06 November 2017
Posted in General Issues
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Hello!

Following recent updates from Stackideas, I have the following alert on the backend dashbord of Payplans: "Cron has not been running for a span of time. Please refresh the page to run cron or follow cron documentationcron documentation for more information.
The doc that links to Stackideas site does not provide any info. Could you please assist and let me know where I can find relevant information to address this issue?
Thanks & regards,
Agnes
Can you provide us with your Joomla backend and FTP access at http://stackideas.com/dashboard/site so we can better have a check?
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Monday, 06 November 2017 08:30
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Monday, 06 November 2017 15:25
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Hello,
Thank you for the doc. However, I have no place to configure cron in payplans config or a field to enable Micro-subscription in PayPlans.
Agnes
AB
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Monday, 06 November 2017 18:27
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Hello,

I have checked your site and cron is running properly now.
You have set Automatic Cron to Yes, so it will execute when your site frontend will be accessed.

Let me know if you have any query.
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Monday, 06 November 2017 19:32
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Hello!

Hmmm... if so why the alerts still appear on the backend page.
- Error Cron has not been running for a span of time. Please refresh the page to run cron or follow cron documentation for more information.
- config settings> Setup-Checklist> Cron is not running Properly. (not also that See attached file.

Note also that the Setup-Checklist>shows "Create menu which will link to payplans subscription/my-account" when all applicable menus where created and published...
Agnes
AB
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Monday, 06 November 2017 20:42
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Hello,

Cron : you have set cron frequency to normal, it means cron should be run in every 15 mins, if not run on time time it will show this error message. when your site frontend is accessed then cron job will trigger and error will remove. You see the logs also , there is no error in cron job.

PayPlans Menu : This error is coming because it search for membership menu and you have created payplans menu with different alias. so to remove this create hidden Menu and move these menus to hidden menu and do not assign any module to it , so it will not shown anywhere.

Note : PayPlan Menu is necessary for routing purpose.

Please update me if you have any query.
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Monday, 06 November 2017 23:16
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