ConverseKit Display User Email Adress Instead Of RealName
By Yann Anderson on Sunday, 10 September 2017
Posted in General Issues
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Hello,

I posted a previous ticket https://stackideas.com/forums/conversekit-display-email-adress-instead-of-realname but finally it was closed because not able to replicate the error. Now, I see something new: take a look to attached picture "superuser.jpg", when I am logged as superuser and open an existing discussion, the recipient Real Name is displayed. But when I am logged as "normal user", and I click to the same contact for create a new conversation, you can see with attached picture "normaluser.jpg" that the user-email-adress is displayed instead of user-real-name.

Do you know why ?
Hey Yann,

I am really sorry for the delay of this reply as it is a weekend for us here. Ah, it looks like this bug is already fixed internally. I have applied a fix for you, could you give this a try again Yann?
Mark
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Sunday, 10 September 2017 15:08
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So, I'm not sure, but I have the feeling this problem depend if you are "superuser" or "normaluser" but I'm not sure, you need to make more tests...
Yann Anderson
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Sunday, 10 September 2017 04:17
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Hi Mark,

Yeah, now it work fine, so I can close this ticket.

Thank you !
Yann Anderson
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Tuesday, 12 September 2017 04:21
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Arlex Wong
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Tuesday, 12 September 2017 10:12
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