Configuration issue with Recaptcha in Extra Fields of Registered User Profile Type in EasySocial
By Sean Carney on Wednesday, 05 October 2016
Posted in Technical Issues
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I am not sure why the Recaptcha is not visible at the bottom of the Profile Types -> Registered Users -> Custom fields -> Basic Information section.

I set this up on another site (starch-smart.com) and the recaptcha custom field is displaying properly there.

On this site it is there but it is 'invisible' (in the admin configuration area) unless I click on it and even then it is missing details.

In order to see it I have to run my mouse over the area where it should be. Then it shows up. But, even when it shows up it is missing the Checkbox and the text that says "I'm not a robot" and also the Recaptcha icon. Do you have any idea what I might need to turn on to make this work?

I am using Recaptcha on the site on the EasyBlog Komento forms so I know it can work on the site.

Any pointers will be greatly appreciated.

Sean Carney
Hi there,

After checking on through your site, it seems that the issues come from your template. It seems that "Recaptcha" is conflict with "customs code" you put on your template as shown http://prntscr.com/cqsxgp. I have temporarily disabled it for you and it seems to work fine now. Please give it a check.

We suspect that this line "<script src='https://www.google.com/recaptcha/api.js'></script>" have conflict with recaptcha plugin and cannot rendered correctly.
Abdul Warith Norudin
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Friday, 07 October 2016 12:11
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I was just trying to edit the user profile for Linda Carney (the Doctor who also happens to be my wife) and I was not able to save her profile. My guess is that it is because of this same issue with the Recaptcha which is not visible. Here is the error message that did not have any more details about what could possible be going wrong:

There was some error in your form. Please correct the respective fields.
Sean Carney
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Thursday, 06 October 2016 02:55
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BTW, I now have set up for Profile Types and they all have the same problem. I am probably doing something foolish. I sure will appreciate know what though. :-)
Sean Carney
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Thursday, 06 October 2016 10:11
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Hi there,

It seems that this is somehow a bug when a user add recaptcha on registration's custom fields. Can you try run sql query below on your Database and see how it goes.


delete from #_social_fields where app_id = (select id from #_social_apps where element like 'keycaptcha');


If problems still persist, can you provide us with valid Backend credentials for further check on this issues?
Note=change # to your Database name
Abdul Warith Norudin
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Thursday, 06 October 2016 10:37
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I have asked my host to run the command for you and to let me know how to give you backend access if this does not solve the problem.
Sean Carney
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Thursday, 06 October 2016 16:17
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Hi there,

You can edit all those information/credentials at http://stackideas.com/dashboard/site .
Abdul Warith Norudin
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Thursday, 06 October 2016 16:19
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I have added backend information for you at http://stackideas.com/dashboard/site

CloudAccess.net does not have the standard CPanel but they have their own and I have given you access rights for the two sites that use StackIdeas software and the two test sites that I keep for doing developmental testing. You can access the PHP MyAdmin as well from there.

Once you login you can click on the Manage button to the right of the domain name, like drcarney.com to manage the site. Or you can click on the small icons.

I would sure love to see this resolved soon! :-) Thank you.
Sean Carney
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Thursday, 06 October 2016 23:23
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BTW. the folks at CloudAccess.net ran the query you requested. It did not seem to help. They created a database backup before running the query. I had also created a backup before they did of the database and all files.
Sean Carney
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Thursday, 06 October 2016 23:39
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I think I found it. The recaptcha plugin for EasySocial was not configured properly. it seems to be working now. I followed instructions on this page: https://stackideas.com/docs/easysocial/administrators/hows-to/how-to-setting-up-recaptcha-on-easysocial-1-4-x
Sean Carney
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Friday, 07 October 2016 00:03
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Actually this is still not working when I try to register there is no Recaptcha.

https://www.drcarney.com/register/steps/1
Sean Carney
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Friday, 07 October 2016 01:00
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Hi there,

We have tried to access your backend but it seems that your credentials given is not valid as you can see here --> http://prntscr.com/cqs93h . Please advice.
Abdul Warith Norudin
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Friday, 07 October 2016 10:24
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I just put the correct details into the Site Details. Sorry. I am not sure how I messed it up but it should work now.
Sean Carney
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Friday, 07 October 2016 10:35
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Thank you. I will check it out. I appreciate your finding that.

Sean Carney
Sean Carney
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Friday, 07 October 2016 20:12
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You are most welcome Sean, glad that your issues are resolved now
Mark
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Saturday, 08 October 2016 02:20
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