Hey there,
It looks like your subscription for Easysocial has expired and in order for you to continue requesting for support, you will need an active subscription. If you have already renewed, please let us know so that we can correct this for your account.
By the way, I am really sorry but unfortunately we cannot accommodate your request currently as it is beyond our support scope's policy as outlined in
https://stackideas.com/support
Having said that, if you require us to perform the customization for you, you can always request for a quote from us at
https://crm.stackideas.com and select "Customizations" . Our sales person would gladly send you a quote for the customization that you have requested.
Thank you for understanding.