By adam on Thursday, 08 December 2016
Posted in Technical Issues
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i have a "falformed token access" issue and i think to fix it i need to revoke facebook access and log in again; however i get an error message when i try to revoke facebook access.

"There was an error when trying to revoke your app. "

any tips to troubleshoot this? do i need to fix this on facebook.com?
Can you update your Joomla backend, FTP and Facebook access into your first post, so we can better have a check now?
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Thursday, 08 December 2016 10:28
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Please let me know if you need anything else. I can respond with more info tomorrow. Thx.
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Thursday, 08 December 2016 10:55
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Hi there,

Maybe you have to re-create your facebook apps again by following steps on this docs https://stackideas.com/docs/easydiscuss/administrators/autoposting/facebook-application

Or maybe you can provide us with your facebook, backend and ftp valid access for further check on this issues. Please advice.
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Thursday, 08 December 2016 11:14
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how does this facebook access work? If i cannot revoke access the conventional way, is there an unconventional way to do this... like uninstall a plugin and reinstall... anything?
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Friday, 09 December 2016 01:54
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Hi there,

In order for you revoke you facebook access, you have to signed in to your facebook(used for facebook apps). Or you can manually delete them on your database, at this table "__discuss_oauth" . Please give it a try and see how it goes
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Friday, 09 December 2016 15:38
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warith, can you provide more detailed instructions to editing database? i don't want to make a mistake. Thank you
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Friday, 16 June 2017 04:02
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HI there,

You have to delete this data http://take.ms/Db9Re. Or it would be best if you can provide us with your Facebook and Cpanel access for us to perform this actions to you.

Please advice.
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Friday, 16 June 2017 09:45
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thank you for your guidance. i deleted the values for the Facebook request token and access token because they appeared to have the incorrect format. instead of """ (quotation marks) they had "&quot". Hope this makes sense.

once i deleted the values i now have the option to sign into Facebook again.

will take it from here but if i find new problems i will post again. thank you.
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Saturday, 17 June 2017 07:55
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Hello Adam,

Thanks for updating us on this but it is strange that you are getting &quot instead of " . Not sure how did the value get altered to &quot. If the problem still happens again and if you are able to replicate this, let us know.
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Saturday, 17 June 2017 13:01
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not sure how that value got in there. maybe it was when we migrated the site to a new server.

i did find a new error when trying to post a new topic. i imagine there is a problem with the Facebook app or the token again. see website message below after posting.



"Gateway Timeout

The gateway did not receive a timely response from the upstream server or application."
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Saturday, 17 June 2017 13:58
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Hi there,

I have tried to create a new post on your site and it is working as it should as you can see here http://take.ms/COSBr. Please advice
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Saturday, 17 June 2017 15:00
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Not sure what changed since but it works well for me too. Could have been a simple browser refresh issue since saving all the settings. Thanks for checking the site for me. Cheers!
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Saturday, 17 June 2017 18:02
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Thanks for updating Adam, glad that your issues are resolved now
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Saturday, 17 June 2017 22:24
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