By Daniel Pierce on Tuesday, 20 October 2015
Posted in General Issues
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I have EasySocial installed on my site and last week my subscription ran out.

Not knowing this today, I started to Install a new version of EasySocial, but when it got to the Download part it FAILED. I went to look what was wrong and found that my subscription had expired.

To exit the installer and get back to EasySocial Back-End, I hit PREVIOUS arrow back to STEP 1, which has EXIT INSTALLER Button, which I hit. (attached image)

This button takes me back to the Joomla Control Pannel, but when I try to get back to Components -> EasySocial BackEnd, it always takes me to the INSTALLER and not the back-end.

I would hope that if your subscription ran out that I would still be able to administer the site.

I will upgrade tomorrow, but wanted to show this issue to you.
Hey Daniel,

Try remove this file from your JoomlaFolder/tmp/easysocial.installation . Hope this help.
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Tuesday, 20 October 2015 09:28
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Arlex,

Thank you. Removing that file did the trick. I'm now able to access EasySocial Back-end.

Dan
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Tuesday, 20 October 2015 10:46
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Hi Dan,

Thanks for the heads up on this and glad to hear your issue now resolved.
Have a nice day!
Sam
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Tuesday, 20 October 2015 11:17
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