Can't update EasyBlog or EasyDiscuss

StackIdeas

By Nep Websites on Thursday, 22 December 2016

Posted in General

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Can't update EasyBlog or EasyDiscuss. Keeps asking for a valid API key but I don't see anywhere to put it. It used to be located in the system section of EasyBlog and the advanced section of EasyDuscuss but it is no longer there. If I go through the update process there is also no screen anymore to put the API key. The update goes through as normal but then after it updates and I return to the dashboard it says I need to update again and still has the "Enter a valid API key" message.

May i know what is your current domain having this red notice?

The reason why it still show 'Enter a valid API key' message when you update to latest version is because your current domain is not listed on your licensed domain area, so it can't retrieve the latest version info from our server.

And the rest of the system functionality, it will still working fine.

You can read more about licensed domain support here.
https://stackideas.com/forums/support-services-will-be-limited-to-your-supported-domain-only

Arlex Wong

Thursday, 22 December 2016 10:11

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#306203

Thanks for the clarification.

Now, I was under the assumption that I had 2 valid domains, 4x4Wire.com and 4x4Voice.com. Going to my dashboard list a domain that belongs to a developer that worked on my site over 2 years ago and does not use Stackideas for anything else. I can't find a method to remove that domain and add my domains. Any assistance would be appreciated....

John Stewart

Thursday, 22 December 2016 11:28

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#306219

hey John,

Perhaps you can start a new thread on our forums so I can pass to our sales department to assist you on this.

Arlex Wong

Thursday, 22 December 2016 12:19

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