Can't update EasyBLog installation
By Fabien Cazes on Friday, 07 April 2017
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Hello,

When I try to update, I get an error after selecting "Installation via the network" option[Screenshot attached]. I thought it may be a API key issue so I regenerated api key in my easyblog account of stackideas but couldn't find a place in my Joomla admin easyblog setting to put the key.

I also tried the "Installation via Directory" method but that too failed with the error "Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team."[Screenshot attached].

Please let me know how to update my easyblog installation. Thank you.

Vishnu N
Hi there,

I have helped you update EasyBlog on your site and now all works fine. However, I seem cant replicate your reported issue as the update process went smoothly.

If this issue re-appear in the future, please do let us know and we'll assist you from there.

Thanks.
Yasser Ibrahim
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Friday, 07 April 2017 22:43
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If you update via launcher installer, you have to set your current site domain into your license support domain area, so that you can able to update Easyblog from your current domain site.

And you also can download the full installer then upload through your Joomla backend installer page, you can refer on our documentation here : https://stackideas.com/docs/easyblog/administrators/upgrades/updating-easyblog-via-full-installer

Hope this will help.
Arlex Wong
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Friday, 07 April 2017 19:27
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Hi,

My domain is already added to my account and I had uploaded the full version package, not the launcher package.

Thank you.
Fabien Cazes
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Friday, 07 April 2017 20:07
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Hi,

I checked and EasyBlog is updated.

I had tried 4 times in last two days before posting for help here.

Thank you for that.
Fabien Cazes
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Friday, 07 April 2017 22:49
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Hi there,

I am glad to hear your issue is now resolved. As I mentioned before, I was unable to replicate this issue on your site. However, if this issue re-appear in the future, please do let us know and we'll assist you from there.

Thanks.
Yasser Ibrahim
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Friday, 07 April 2017 23:43
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