blank page since update to 1.4
By DeeEmm on Monday, 12 October 2015
Posted in Technical Issues
Replies 15
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Since updating to the current version of easy social I get the following page after logging into the site (see attachment).

The issue is not present when viewing the site as a guest.

Additionally when viewing the site as a guest the new video section does not display correctly, the sidebar takes up 100% of the width and pushes the main video content down to the bottom of the page.

Pleas advise

DM
Hey DM,

I am really sorry for the delay of this reply as it is actually a public day off for us here. We provided the template as is for free and you already downloaded it as it is. We did not take it away, as it was all these while downloadable from your account at the time of your purchase. The new wanderers which

We have decided to no longer provide it for free because it is taking too much of our time providing free support for the template. Hence, it is made as a paid template instead.

Anyway just this once only, I have updated the Wanderers to the latest version for you.

Thanks for understanding.
Mark
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Wednesday, 14 October 2015 14:29
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Hi there,

I can't seems to access your administrator page, yoursite.com/administrator as it return an empty page upon entering. Can you provide FTP access as well?
Ezrul Fazwan
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Monday, 12 October 2015 20:27
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I've updated the details in the first post.

I am using admin exile, I've removed your IP from the blacklist, please try again with the passcode
DeeEmm
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Monday, 12 October 2015 20:41
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Just updated to 1.4.2 but still the same
DeeEmm
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Monday, 12 October 2015 21:36
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Hey DeeEmm,

Are you using custom overrides from Wanderers? You need to Wanderers to the latest version by uninstalling the previous version and installing the newer version. There are some updates to the theme files because the old wanderers would not work with 1.4.
Mark
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Monday, 12 October 2015 21:40
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Yes I have some CSS overrides but no mods to the main template code.

I will try updating it.

Thanks Mark.
DeeEmm
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Monday, 12 October 2015 21:47
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Mark I cannot find the link for the download, it is not in my downloads

Please advise

DM
DeeEmm
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Monday, 12 October 2015 21:56
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Hey Dm,

It's actually available at http://stackideas.com/apps/item/3111-wanderers

P/S: Wanderers is no longer a free template and we're charging a small one time fee to ensure that we are able to cope with support requests like this You can learn more about this from http://stackideas.com/blog/eid-mubarak-from-stack-ideas
Mark
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Tuesday, 13 October 2015 01:24
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Hey Mark,

The template was provided free with the pro subscription / social bindle. I 'purchased' it on 16/04/2015 when I initially moved from JomSocial to EasySocial and purchased the Social bundle - A long time after the date that you started to charge for it.

You cannot give something away as part of an incentive package and then re-neg on the deal.

DM
DeeEmm
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Tuesday, 13 October 2015 05:04
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Any update on this?

My site is currently down as a result.

DM
DeeEmm
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Tuesday, 13 October 2015 15:13
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C'mon guys. One whole business day with no reply?

Can I get the issue with the Wanderers template access resolved please. none of my members can access my site.

DM
DeeEmm
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Tuesday, 13 October 2015 16:49
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Thanks Mark much appreciated.

I could have sworn that I read somewhere that the wanderers template came with the bundle. For me the unified template was a deal maker, it's one of the things that enticed me to switch from JomSocial and one of the things that sets EasySocial apart from JS.

At any rate I cannot find now what I thought I read before so be it.

DM
DeeEmm
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Wednesday, 14 October 2015 21:22
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Hey DM,

It was actually provided as free and you are right but we decided that we can't sustain with the free pricing model because user's were abusing our support especially with a lot of "How do i". Hence, we decided to charge a tiny premium (you pay only once and you get life time updates of the template)
Mark
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Wednesday, 14 October 2015 21:32
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Shame.

Filter out the abusers by implementing a fair usage policy.

I always make it very clear with my own extensions that I do not provide support for basic webmin tasks.

DM
DeeEmm
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Wednesday, 14 October 2015 21:47
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Hey Dm,

We did clearly state this in our support policy at http://stackideas.com/support but as you know, customers would always be customers
Mark
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Wednesday, 14 October 2015 21:55
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