0% progress while encoding video
By User on Thursday, 22 October 2020
Posted in General Issues
Replies 3
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Hello. More then few week ago, after updating to ES3.2.18 (3.2.20) users sometimes get problem:
1) while creating vodeo (upload)
2) or while editing video (upload)
encoding stack on 0% on different type of devices and browsers.

Some users also add that in fact video will be encoding. But for it need to wait and close / refresh page.
For example when I edit uploading video (and upload another file) and see 0% I just wait and that reopen video link and can see that video already encoded.

Can you please check it?
Thanks.
Hello,

I tried to upload a sample video on your site and the encoding progress seems fine to me. Is it possible for you to provide the video that has the encoding issue?
Nik Faris
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Thursday, 22 October 2020 10:13
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Hello. You can try to upload any video file. Just need to make it lots of time. I believe — one time you’ll get the problem. There is no specific steps to reproduce. There is no difference what device or browser to use. Thanks.
User
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Thursday, 22 October 2020 11:10
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Hello,

I have tried to replicate by uploading video more than 10 times on your site and I don't face the issue. I am afraid, this issue is video specific. If you face this issue next time, maybe you can send us the video and see if we could replicate it.

It is hard to fix if there is no specific way to replicate it. We would need to replicate it when debugging as well as fixing. Meaning, we would need to be able to replicate it many times to actually find the cause of the issue and fixing it.
Nik Faris
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Thursday, 22 October 2020 11:51
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