Hey Garry,

I have actually read through the ticket which you have submitted and from the looks of it, you have been trying to achieve something that is not possible with EasyDiscuss out of the box. Sam has already replied you and informing you that you should perform customized hacks in order for you to achieve your requirements that you wanted.

If you are expecting us to perform the customization for you, I am sorry but this will not happen as we have clearly indicated and stated within our support policy at http://stackideas.com/support . We are not obliged to provide customization support. If it is an easy request and doesn't take too much time to perform the hacks, by all means we will assist you.

That being said, the responsible codes to process replies are located in /components/com_easydiscuss/views/post/view.ajax.php and if you need to customize the behavior, you should apply your codes here.

Thanks for understanding.

I had to ask twice from Sam so I can get what he is talking about, You guys have to realize most of us do not talk Geek IT talk. I think you should think about that when you reply in future.
It may get you out of a lot of trouble

Hey Garry,

Thanks for the input on this and I appreciate your insights on this. If you look at the ticket, your request wasn't that clear to us because most of the support guys are also developers themselves. Hence, they need to actually be clear of what your requests are. We try to get straight to the point and give the best we can

With that being said, I do apologize for any inconveniences caused and we'll look into the way we reply to our customers