upgrade issue
By forrestt on Friday, 28 August 2015
Posted in General Issues
Replies 9
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Sorry for the long post here, I had some struggles today and wanted to keep all this info in context:

I was struggling with issues where users were posting and getting error messages:

Status:
0
Staus Text:
error
Response Text:

I searched the forums and found a few solutions that did not appear to be applicable to my installation. I also saw one post where support asked them to upgrade their version. I decided to pursue that option.
I read on this forum that you just download the latest Komenta and install it using Extension Manager. But when trying to install com_komento_pro_2.0.2.zip I got the following message:

Fatal error: Class 'KomentoJson' not found in /home/landfx/secure_html/tmp/install_55df690edf7b9/admin/install.default.php on line 718

Now Komento is not available from the Components drop down menu.
In Extension Manager > Manage it shows Komento installed, component is latest version, and all are enabled, but not working.

I tried installing it again and this time it worked. I got the message that I needed to upgrade the komento database. That worked but now I'm back to a previous issue where the login button isn't working. If I login to our EasyDiscuss forum I can post on Komento but the Komento login function isn't operational.

Unfortunately I cannot provide backend access.

Last time Mark helped me with this specific issue it was due to our joomla router settings, but I don't know what that setting was. He changed the url that the submit button went to (?) but I don't have that info handy.

https://www.landfx.com/index.php/docs/irrigation/drip-irrigation/item/202-land-f-x-drip-irrigation-design-and-graphic-conventions.html
Hey Forrestt,

I am sorry that delay of this reply,

May i know what Mark told you last time regarding with your previous login issue?
-> http://stackideas.com/forums/login-2#reply-211699

Perhaps you can provide us with your Joomla backend and FTP access so we can investigate on this issue again.
Arlex Wong
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Friday, 28 August 2015 10:32
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Last time Mark changed the code that affects the login button and everything worked. If I remember correctly it was changing what URL the login button goes and replacing it with a manual URL - it was a variable that wasn't working due to our site configuration.
I have a full backup of the previous com_komento folder, so if I know where that is located I can put that section back in.

I am not allowed to provide backend access unfortunately. Last time I spoke with Mark on Skype and a quick screenshare.
forrestt
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Friday, 28 August 2015 23:36
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I found what Mark did last time.

in this file:
/Applications/MAMP/htdocs/komento-backup/com_komento/themes/kuro/comment/form/login.php

I changed the following line 21 from:

<form action="<?php echo JRoute::_( 'index.php' ); ?>" method="post" class="kmt-login-form">


to:

<form action="/index.php" method="post" class="kmt-login-form">


Due to a mis-configuration of our JRoute. Any insight on that one? I'd love to track that issue down, but I know that's not in my support contract with you - just hoping you can point me in the right direction.

Now everything is working correctly again.
forrestt
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Saturday, 29 August 2015 08:22
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Hi again,
SO after the giant long process of upgrading issues above, I am still running into the original issue.

If logging in and then adding comment/reply error message occurs:
Status:
0
Staus Text:
error
Response Text:

However, refreshing the page seems to allow it to work on some browsers.
Test with Chrome error message
Test with Firefox OK
Test with Edge error message
Test with IE 11 error message

Thanks in advance for your reply
(test login details provided in 'site details' tab)
forrestt
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Tuesday, 01 September 2015 01:00
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hey forrestt,

I am really sorry for the delay of this reply as it is a public holiday for us here yesterday.

Do you mean after you modified this file -> /Applications/MAMP/htdocs/komento-backup/com_komento/themes/kuro/comment/form/login.php

the login is work now right?

After that when you try to comment is not work?

By the way, I tried to access in your Joomla backend but I hitting this : 

Warning

You do not have access to the Administrator section of this site.
Arlex Wong
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Tuesday, 01 September 2015 23:52
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Sorry, that was the backup link, I edited the same file on our server:
/com_komento/themes/kuro/comment/form/login.php

Login functions correctly now.
Error messages still occurring sporadically after logging in and trying to post:

If logging in and then adding comment/reply error message occurs:

Status:
0
Staus Text:
error
Response Text:

It is on and off. But by logging into the front end with the login credentials provided you'll see this happen.
Unfortunately I am not allowed to provide back-end access.
forrestt
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Wednesday, 02 September 2015 23:09
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Hey forrestt,

I have just tried this on the site but I can't seem to reproduce this error. Logged in and post a comment and it worked fine for me
Mark
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Thursday, 03 September 2015 00:02
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I swear this is the third time this has happened where we have a occurring sporadic issue and when you test it won't happen! Now I am unable to duplicate as well.

I don't mean to waste your valuable time, and I really appreciate you're help on this.
forrestt
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Thursday, 03 September 2015 00:08
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Hey Forrestt,

Hm, we do believe you but it's really difficult for us to tell you what the issue is if we can't reproduce them
Mark
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Thursday, 03 September 2015 00:26
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