By Pedro Miguel on Monday, 25 July 2016
Posted in General
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Hi,

We installed cometchat on site, and we need to remove e-mail conversation links, now when we open conversation in toolbar it says compose and view all. Can we have links saying mark all as read and view all. But not the e-mail we need everything to go throw chat system. Is this possible?

Thank You
Hi Pedro Miguel,

I am sorry for the delay of this reply. Regarding your inquiry, it is quite difficult to do. I am really sorry about this. By the way, if this a priority, please do post them on our sales section at https://crm.stackideas.com and our sales department would get back to you with a proper quote.
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Tuesday, 26 July 2016 11:44
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Hi Muhammad, well this is a feature needed in did if is huge priority depends on the money to spend, its just to get things cleaner. And ifhaving a real chat system does not make sense of having messages going to diferent places, is there a way to get all using the same paths, even without the feature of links changed?
Thx in advance
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Tuesday, 26 July 2016 19:11
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Hi Pedro,

I am sorry for the delay of this reply. Seems there some of your inquiries I've overlooked. Kindly please find my response to your inquiries below:
Can we have links saying mark all as read and view all.

->I will extends this issue to our developers and it is possible to implement this in our incoming version


But not the e-mail we need everything to go throw chat system. Is this possible?

-> Correct me if I'm wrong here, do you mean is do you want every time user send out a conversation it suppose not to sent out the email notification isn't? You can setting it by:
1. Click EasySocial>Alerts>Conversation> Disable the email notification column.
I've helped you disable the option


And ifhaving a real chat system does not make sense of having messages going to diferent places, is there a way to get all using the same paths, even without the feature of links changed?

-> I'm bit lost here, do you mean that when you click on on of the conversation link, it will popup the 3rd-party chat system?If yes, unfortunately regarding this inquiry, we cannot control the 3rd-party behavior on how they inject the chat to be linked to EasySocial conversation.

Thanks for understanding.

P/s: Currently we develops our own chatting system
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Wednesday, 27 July 2016 19:35
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Hi
Muhammad, let me try to elaborate more, and please give me quotes for this please has i got message at kayako that you are moving everything to this forum. Here is what i want:
1. We dont want users to send e-mail message - we need the messages to go for example to offline message system at CometChat- we want to have just one system. Easysocial for community and Cometchat for comunity messaging.
2. I attached a file picture from profile view, there we have a buttun on top with message, that opens by default a modal box to write an e-mail. That modal should be oppening from now cometchat one on one chat.

I know that may sound strange but we just want to have one messaging system. CometChat does integration already with avatars and profile link on their chat boxes, we are looking for the same integration from easysocial towards CometChat.

Thx in advance
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Wednesday, 27 July 2016 23:18
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Hi Pedro,

I am really sorry but unfortunately we cannot accommodate your request currently as it is beyond our support scope's policy as outlined in http://stackideas.com/support

Having said that, if you require us to perform the customization for you, you can always request for a quote from us at https://crm.stackideas.com and select "Customizations" . Our sales person would be glad to send you a quote for the customizations that you have requested.
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Thursday, 28 July 2016 16:40
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Muhammad Fadhli, i have been asked in kayako ticket to ask for a quote in the forum! So why are you sending me back to kayako ticket system?

Hey Pedro,

We're in the midst of moving all of our support into a centralized system and we're going to be using our forums instead. The reason is because the current helpdesk which we are utilizing (Kayako) is not an open source product and it's close to impossible for us to hack it to integrate nicely with Joomla. We have been getting tons of complains about users not being able to login.

Would it be possible for you to please post your issues on our forums instead at http://stackideas.com/forums/ ?

Thanks for understanding



Sincerely,
Sylvie
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Thursday, 28 July 2016 18:30
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Hey Pedro,

I'm really sorry for misunderstanding your initial inquiry. Based from my understanding, your requirement for CometChat on EasySocial is currently not possible. I'm so sorry.
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Thursday, 28 July 2016 20:04
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I see in this thread that ES is making it's own chat system? Is this correct and if so, when?
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Thursday, 28 July 2016 23:43
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Yes, our developers still develops our own chat system . It will possible to be used in our incoming new EasySocial 2.0 and we also not really sure when this will be released. However, we will keep you update through our Stackideas blog

Have a nice day ahead
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Friday, 29 July 2016 10:29
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