By Sean Carney on Saturday, 19 December 2015
Posted in Post Sales
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Here is my order number: SI150330-9242-93237

I was supposed to get the XMAS2015 discount. My guess is now you don't want to issue a partial refund. Can you add three months to my subscription time?

I put in the discount and then had put in a wrong digit in my credit card number. Then I guess the system recalculated and removed the discount so when I paid I ended up paying the full price.

Thank you, Sean Carney
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Wednesday, 23 December 2015 01:14
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OK. It looks like you charged me the discounted rate. However, when I went to look at the receipt in my dashboard is noted the full amount. That is what caused my confusion.
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Saturday, 19 December 2015 05:34
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Here is the text from the invoice in the dashboard:

INVOICE
FastSpring
8 E. Figueroa Street
Suite 240
Santa Barbara, CA 93101

orders@fastspring.com
W-9 Form

Product Support
http://stackideas.com
support@stackideas.com

Order ID : SI150330-9242-93237
Paid In Full : Mar 30, 2015
Sean Carney
P.O. Box 7
Buda, TX 78610
United States

Description Quantity Amount
Komento Unlimited Edition 1 $99.00
Subtotal $99.00
Sales Tax $0.00
Total $99.00
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Saturday, 19 December 2015 05:37
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Hey Sean,

I am really sorry for the delay of this reply as it is a weekend for us here. The total is actually already discounted, I think you might be viewing the older invoice (initial purchase). Try viewing the latest one here, https://sites.fastspring.com/stackideas/order/invoice/SI151218-5397-71300
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Saturday, 19 December 2015 14:22
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Thanks for providing that. It is what I needed. :-)

BTW, I also need a receipt for EasyDiscuss which I also renewed on the same day. When I go to the dashboard to download the receipt it shows me a receipt from 2013 with a different charged amount than what is charged currently on the card. So, I need the accurate one for bookkeeping. The amount charged was $59.25.

Sean
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Wednesday, 23 December 2015 01:03
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