By Jason Conn on Tuesday, 14 March 2017
Posted in Technical Issues
Replies 7
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I'm simply adding a video url from YouTube on my profile page but its not displaying. Video title, description is shown, but not video?
Hi there,

It seems that this is our known issues as you are using Youtube api key. I have applied some fixes on this path administrator/components/com_easysocial/includes/crawler/hooks/youtube.php and truncate this table "#_social_videos" on your database, it should works fine now. Please give it a check and see how it goes.

By the way, this fixes will be included on our next release version. Thanks for your understanding
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Tuesday, 14 March 2017 11:46
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Hi Warith. I appreciate the quick reply. I checked it out and nothing is displaying still? No video on stream or main video page. Thumbnails show up fine but thats it???
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Tuesday, 14 March 2017 13:30
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Hi there,

Have you truncate your "#_social_videos" this table on your database? As those links are cached and it will get those thumbnails from this table "#_social_videos".

By the way, when i tried to share a new links, it is working fine as you can see here https://screencast.com/t/XYpxGXtX9j and https://screencast.com/t/dH3dMaJ47vmD. Maybe you can truncate them first and see how it goes. Please advice

Note :
Please do full backup on your database before making any changes on your site.
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Tuesday, 14 March 2017 14:19
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I also have the same problem as you mentionned.
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Thursday, 16 March 2017 04:29
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Hi Pierre,

It seems that this is known issues on our end as you are using Youtube api key. I have applied some fixes on this path administrator/components/com_easysocial/includes/crawler/hooks/youtube.php and truncate this table "#_social_videos" on your database, then try to share a new video, it should works fine now. Please give it a check and see how it goes.

By the way, this fixes will be included on our next release version. Thanks for your understanding
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Thursday, 16 March 2017 09:56
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Hi there,

Maybe you can create a new thread in order for us to have further check on this issues.

By the way, on this
truncate this table "#_social_videos" on your database
, you should truncate those specific video the one that hit those only, as you might have to upload other video again. Please give it a try and see how it goes
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Thursday, 16 March 2017 10:06
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