By Kymo Biddulph on Tuesday, 06 June 2017
Posted in Technical Issues
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Hi

Just having another issue with the video showing from an embed, video still shows in menu though.

cheers
kymo
Also I tried an image - with same result.

cheers
kymo
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Tuesday, 06 June 2017 17:56
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It seems like that video show correctly for me, you can check my screenshot below.

May i know how you create that video on your site?
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Tuesday, 06 June 2017 20:23
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Hi Arlex

Thanx, I tried again and it worked for the video - but not for the picture ?

cheers
kymo
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Tuesday, 06 June 2017 21:09
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You're welcome, may i know which picture you referring? Because i've checked on your site, it seems like your video did show the video thumbnail image.
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Tuesday, 06 June 2017 23:57
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Hi Alex

Sorry I meant the picture/image above, and not the video.

cheers
kymo
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Wednesday, 07 June 2017 02:17
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Oh, I already help you changed that Resize mode setting from backend, it should show correctly now.
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Wednesday, 07 June 2017 10:54
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Hi Arlex

Think it is all sorted - I realized with the video - the problem was I had taken the embed code of the video from a playlist.

thank you
kymo
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Wednesday, 07 June 2017 13:06
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Thanks for letting us know about the video issue.

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Wednesday, 07 June 2017 13:12
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