Your account is not associated with the license for the product that you were trying to install
By Paula Livingstone on Friday, 04 November 2016
Posted in Installation Issues
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I just bought easysocial.

When I try to update using my API key I get the following message.

Your account is not associated with the license for the product that you were trying to install or you do not own any licenses. If you feel that this is an error, please get in touch with us
Contact Support


This is extremely frustrating since I need to work on this today and can do nothing.
Hello Paula,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? You may store your site access at http://stackideas.com/dashboard/site so you don't have to provide these information all the time
Mark
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Friday, 04 November 2016 22:37
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Hi Mark,

Thanks for your reply. Ive done that.
Paula Livingstone
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Friday, 04 November 2016 22:42
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Hello Paula,

Thanks for getting back to me on this. I am not entirely sure why the downloads failed but I have downloaded and installed on your site and it seems to be working fine now
Mark
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Friday, 04 November 2016 22:55
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