By Tshepo Phasha on Wednesday, 06 February 2019
Posted in General Issues
Replies 1
Likes 0
Views 1.5K
Votes 0
Hello

I get a error message when i change users setting from username to real name under general

Forbidden
You don't have permission to access /administrator/index.php on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Hey,

I am really sorry for the delay of this reply as it is actually a public day off for us here. This is most likely because your hosting company has some security module in place that is preventing such request (with certain contents) to be sent to the server.

They are false positive errors and you can get in touch with your hosting company to look into this. Normally they just need to add some whitelist or disable certain criterias for the POST request but they can definitely see this blocked in their log files.
·
Wednesday, 06 February 2019 14:30
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post