"You are not authorised to view this resource" after login to dashboard
By HMED on Thursday, 15 October 2015
Posted in General
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Hello;

i get this message every time i connect to the website !
easysocial dashboard is set as main page of the website.
Hi Jan!,

Regarding your issue, it was caused by the menu item access from your EasySocial login menu item that you've created in your hidden menu. To fix your issue, I've reconfigure the access to public and now when i login to your site, i no longer get that error message.

Hope this help.

@Cathy,

Can you create another thread and provide us your site access details so that we can check on your issue?
Please advise.
Sam
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Friday, 16 October 2015 18:30
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Please understand that we are on dynamic ip address and the ip may change. I am currently at home and I don't have access to the site. This is my current ip address, 210.186.18.4
Mark
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Friday, 16 October 2015 01:07
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Its done mark, sorry for the inconveniant.
HMED
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Friday, 16 October 2015 01:13
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This has been happening on my site, and it turns out at least on my site that its caused by the site logging out the user as they are logging in, its very random has only happened a few times so didn't consider it a problem that needed to be reported
Cathy
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Friday, 16 October 2015 01:25
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you have this msg every time you login too ? or some times yes and some times non ? in this case it can be due to cache no ?
thanks
HMED
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Friday, 16 October 2015 01:31
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This is just dragging the support and we will never be able to check this issue because our ip address keeps changing. This is the current ip address, 210.195.143.179

If we are unable to connect again this time, please consider to remove such restrictions temporarily so that we can troubleshoot this, otherwise it's impossible that we can assist you with this.
Mark
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Friday, 16 October 2015 13:15
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jan! wrote:

you have this msg every time you login too ? or some times yes and some times non ? in this case it can be due to cache no ?
thanks


For most of the people on my site that reported it, it was extremely random another user spent about two days with it happening to her most times she tried to log on, I was and still am assuming its a Joomla problem as it only started after the last upgrade to Joomla! 3.4.4 which is why I've never reported it as a problem here, I do know that tweaking the Joomla caching settings does improve things.
Cathy
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Friday, 16 October 2015 17:25
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Thank you Cathy,

reporting it here dosent say thats the fault of stackideas we have a different configurations but we have stackideas extensions in common and there is no other place to talk by the way the SI team here is doing a great job, i didnt find another support at the same level.

please if you found the solution tell us
HMED
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Friday, 16 October 2015 18:04
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Thank you VERY much Sam, as i said just before :

jan! wrote:
by the way the SI team here is doing a great job, i didnt find another support at the same level.
HMED
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Friday, 16 October 2015 18:41
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Hi Jan,

You are most welcome. Glad that your issue has been resolved now.
Ezrul Fazwan
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Friday, 16 October 2015 19:05
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