hello tom,
unfortunately there is no built-in migration tool for community builder yet in easysocial. right now out of the box only jomsocial is supported.

hello tom and mark,

i am also in the your case tom, i have to migrate my CB users to easysocial
i didn't tough to do it by a 2 step run (CB -> joomsocial -> easysocial) mark, now i am thinking of that...

I could'nt found a migrator from CB to joomsocial... did you achieve on that ??

thanks in advance
loïc

I am not too sure about the latest version but when I was at JomSocial they did have a CB migrator that helps you migrate items from CB > JomSocial.

Hmm! I was about to sign up for the Cyber Monday deal for the StackIdeas Unlimited Bundle, but as I have sites using CB and wanting to read and understand things throughout these forums before making my purchase, I find a subscription is needed first so I can't even get a general idea of what's what and the sort of problems people are having and if they were even ever resolved.

So, I think I'll give it a miss. Any firm that needs to do this feels like it has something to hide or unnecessarily protect? I'm not willing chance it even though there is a money back guarantee. I like to research things before purchase and here I cannot.

Hello Tristram,

I do apologize for this as we have restricted some section on our forums to paid subscribers only as we have users without an active subscription requesting for support

If you have any inquiries, feel free to start a new topic here or write to us at https://crm.stackideas.com and I'll be glad to answer all of your questions.

Anyway, we do have a full 30 day money back guarantee where if you are not happy with the product, we'll return your money back. No questions asked

Hi Mark
The solution to your problem would be to prevent users asking questions if they do not have a subscription!

Or can't your software do this? I would have thought that as you develop such software you would be able to work around this particular problem?

If you cannot, would I as a subscriber/user of the software also find this limitation amongst other limitations?

And, without access to previous people's questions (and answers), I can't really begin to compose my own. At least if I could see existing questions, I could determine if I even need to ask anything!

Hello Tristram,

Yes, that is actually what we did But it also led to another issue because they start e-mailing our helpdesk We have tried many different ways to really solve this issue and we have decided to lock down the technical aspect of things to customers with valid subscription only.

Hello Mark,
bad news, i have search for a while and din't found any way to migrate from CB to joomsocial (any internal joomsocial or external way)...

i'll need to wait until your migrator for CB->Easysocial

nothing about that in the roadmap...
do you have any plan ?

Loïc

Mark, I understand your problem about non-subscribers asking for support, but when you say "But it also led to another issue because they start e-mailing our helpdesk", why don't you just reply with a stock answer saying why you cannot support them? All you're really currently saying by blocking non-subscribers is that your software development/systems cannot cope with abuse where others seem to deal with non-subscriber issues successfully without banning people from looking and learning just because they either don't happen to be logged in and/or have credentials to match.

The way things are now, you are putting people like me off from even considering the products, especially when I realise that despite this particular "open" thread's subject matter, there seems to be no clear answer as to it being possible at all. As for the threads that are "closed from viewing", I can't even begin to wonder if the questions where solved or not.

I have probably been registered with you for nearly a year now after trying a demo probably for Komento, and I probably never got around to fully using it properly in that time (or maybe I couldn't see the forum - I can't remember?), so I gave up back then as I am again now despite being a serious Joomla user spending not inconsiderable sums annually on many and various templates, add-ons and extensions.

Hello Tristram,

To be honest, we did try but they did respond that we are being rude and this is just not going to work if we have to answer stock questions for over 30 times a day

With the current implementation, user's automatically know that to be able to read answers from selective sections they'll need to have a valid subscription. If they need to ask pre-sales / post-sales inquiries they can be read through the Billing or Misc area.

However, I do appreciate your input on this and we'll discuss this internally and we'll consider re-opening up areas in our forums to everyone

loic berder wrote:

Hello Mark,
bad news, i have search for a while and din't found any way to migrate from CB to joomsocial (any internal joomsocial or external way)...

i'll need to wait until your migrator for CB->Easysocial

nothing about that in the roadmap...
do you have any plan ?

Loïc

Yes we have this in plan and we're planning to put this up on 1.4.0