Hi Anna,

Your can try to check your settings at settings-> General-> email parse and try to do test connection

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Hello Jasni,

the email parsing functionality is working correctly. A question posted via mail is parsed and released, but there is no notification mail about the new question. If the question is released in the frontend the notification mail is send.
We have installed the Joomla in our intranet , so there is no chance for us to provide you access to this side.

Kind regards

hey Anna,

I am sorry for the delay of this reply,

May i know what is your current Easydiscuss version? If you are using the latest version 3.2.9744 , can you try download my attached file and replace into Joomlafolder\components\com_easydiscuss\classes\mailqueue.php and see how it goes?

Hi, thanks for your reply!

I exchanged the files - but still no Info mails are sent, when a new question is posted by sending an email to our account. Behaviour seems to be the same.
We are using EasyDiscuss Version: 3.2.9744

Any other hints?

Anna

You're welcome, can you provide us the screenshot from your backend > Easydiscuss > settings > notifications , you can refer on my attached screenshot below.

Hello Arlex,

here our backend settings

it seems like you didn't turn on a few option from this page, you can refer on my attached screenshot below.

By the way, may i know which kind of user you would like to notify them?

We want the users to be informed, that have a subscription for new articles.
Again: If an article is posted using the Webfrontend an email notification is sent to the subscribing users.
If an article is posted using the mail parser - no email notifications are sent to the subscribing users.
If an answer to an article is posted using the mail parser, email notifications are sent.

So the only missing thing is, mail notifications to subscribing users, when a new article is posted via email parser.

Thanks!
Now it is working as expected.

Everything is awesome - especially your support :-)

Hi Anna,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.