Hello Paul,

Finally we are back on business again . Here is my current ip address : 110.159.180.228

Hope everything will be sort out soon.

Hi Erzul

I have added your IP address in the Joomla admin toolkit.
Am curious what the problem is.
Probably some really simple little mistake on my part

I have added admin/ftp details below just in case

thanks in advance

Paul

Hello Paul,

I've checked your search filtering setting and you have set it based on the multilist dropdown custom field named "video tools" and guess what, the default privacy is set to be viewable by registered member only, http://screen.stackideas.com/2015-07-02_1615.png . I've checked into your profile types custom field and change the multilist custom field privacy to "everyone", http://screen.stackideas.com/2015-07-02_1618.png and then save profile types.

Now if you navigate to this page without logged in, you can view all the members now.

Hi Erzul

Well that is what I would categorise as a painful birth.

Guess that it was a combination of

a) Me missing something really simple.
b) Having a new hoster with stricter IP security
c) And in all fairness I guess that you guys are really busy as usual

Do you think that we could find a better way to deal with this IP situation in the future?
Maybe ask Mark if he has any ideas?

Also :

David Montoya on Monday, June 15 2015, 09:04 AM #
So I assume you have a whitelist for administrative access. With an offset in service hours and 24-hour IP rotation with SI, I really only see two obvious options:

Temporarily disable IP filtering for SI to help address the issue*Note01

If the first two or three octets of SI's IP doesn't change, do a wildcard whitelist.

Either that or the more complicated route: clone your site on a subdomain with no security and have SI look at that. Clone the results to your main site.

*Note01: I will double check with Site Ground if this is possible

huge thanks

Paul

Hello Paul,

You are most welcome. I will discuss with Mark regarding on the IP issue and possible way to overcome this issue in the future. Thank you for your kind support and patience.

Hi Erzul

from Siteground:

Thank you for your reply.

They should be able to access your Joomla administrator area without having their IP addresses whitelisted. However if you have any king od security plugin in your Joomla, I would advice you to disable it when they should access it.

If they need access to the website files however, you may create them an FTP accounts from your cPanel --> FTP accounts.

https://www.siteground.com/tutorials/ftp/ftp_account.htm

I hope that you will find this information helpful and if you need any other assistance, please contact us again.

Best Regards,

Nikolay

back to this thread:

I have idiot checked this and I see nothing.
I have nothing active!
I have asked Siteground to double idiot check this for me

Hi Erzul

Please do not shoot the messenger but

From Site Ground:

Thank you for your reply.

I have tried to access the administrator area of your website and I managed to do is without any issues.

Please check the screenshot below:

https://drive.google.com/file/d/0B10gCiXxzIObRFdMRVVsSU0yakE/edit?usp=drivesdk

They should be able to access it as well and there is not any blocking set on our end.

Should you need any other assistance, please contact us again.

Best Regards,

Nikolay
Customer Service Department

End of Site Ground:

Please advise

Paul

I learned this from working at HostGator: admins can bypass the IP whitelist on their servers without configuration, hence the lack of problems. If they tried again through a proxy (with an IP outside of their server range) they would be blocked. That whitelist tool in cPanel needs to be disabled, but I'd have to monkey around with it to see how to do that.

Case in point:

Hi David thanks for jumping in here again.
I wrote to Siteground again.
They must hate me

Hi Siteground

Here is a message from a gentleman in the Stackideas forum:

“I learned this from working at HostGator: admins can bypass the IP whitelist on their servers without configuration, hence the lack of problems. If they tried again through a proxy (with an IP outside of their server range) they would be blocked.”

He tested this and was able to replicate the issue.

Could you please test this as outlined above?

I return to my original question: Is it possible to temporarily disable Secure admin in Joomla Toolkit?

thanks in advance

Paul

@ Stackideas I believe that there are other people suffering from this.
Here is another case in point:
http://stackideas.com/forums/no-more-access-to-backend-site

I am venturing out into the real world now and will probably be back on line in 18 hours or so.
Wish me luck

All the best to you!

Hello Paul,

@ Stackideas I believe that there are other people suffering from this.
Here is another case in point:
http://stackideas.com/forums/no-more-access-to-backend-site

Yea his issue is related with the ftp permission . By the way all the best to you Paul! Hopefully this issue will be resolve once and for all.

Hey Guys

The plot thickness:

Hello Paul,

I was not able to recreate the issue on my end.

Please note, the Secure admin in Joomla toolkit can not be temporary disabled - the way to "disable" it is to remove all IP addresses added in it. Once all IP addresses from the secure admin are removed, this would allow all IP address to access the login page of your Joomla administrative panel.

Please feel free to contact us back should any further assistance is needed.

Best Regards,

Ivaylo

Hello Paul,

Sorry for the late reply as it weekends for all of us here.

How is the case going? Hoping to hear some good news from your site.