Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

It seems like i was unable to replicate this issue on your site, you can watch my video here : http://take.ms/raUWM

May i know do you have any step to produce this issue?

Hello,
Merc for your help.

Pas de souci, il n'y a aucun retard dans votre réponse, il est normal que le week-end est fait piur se reposer, c'est déjà très bien que vous répondiez le week-end.

This morning it works, I do not know what happened.

Best regards.
Eric

Hello,
I reproduce the problem with the OPERA browser.

And that just happened with Chrome.

Best regards.
Eric

Hey Eric,

It seems like I still unable to replicate this even i open both browser on my laptop (chrome and Opera browser).

Maybe you can try this way :

1. If you facing this issue, try enable error reporting to maximum from backend http://take.ms/u2fpf

2. Open your browser development console tool, you will see this ajax request when you press reply button. http://take.ms/KpSmf

3. Then click inside this ajax request, and double check whether this ajax call namespace is called 'site/controllers/conversations/reply' http://take.ms/aN7CN

4. If yes, then click on that `response` tab, it might be show the error message. http://take.ms/Efpjow

Keep us update regarding this.

Hello,
I'm going to do that, but this morning there is no problem.
I'll come back to you if the error happens again ..

Do you think it could be due to the speed of the Interference that sometimes just a lot?

Best regards.
Eric

Currently I don't think that is related with the speed of the Interference, but keep us update regarding this.

Hello,
I come back to you because I always encounter problems of use of the messaging.
After some exchanges, it is no longer possible to send replies in a discussion, a white and empty popup appears in the middle of the screen.

As I say in this message, this happens after 2 or 3 message exchanges.

I am making copies to you that I attach to this message.
Best regards.
Eric

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

I've just tried to submit a test message from your user account, it seems work fine for me. http://take.ms/om1I3

What i can think of is one of the 3rd party plugin messed up this, if you still hitting this issue, can you try temporary rename this folder name from your FTP server?

JoomlaFolder/plugins/system/cometchat

Then refresh the page and try add new reply on the Easysocial conversation page.

If the issue still persists, can you try my troubleshoot method here and see how it goes?

https://stackideas.com/forums/white-message-sending-window#reply-392526

Because currently that was very difficult for us to know where goes wrong since we unable to replicate this.

Hello,
Thanks for your help.
Effectively it works well during the first two or three exchanges of messages with the interlocutor, the failure appears after two or three exchanges in the conversation.

To reproduce the problem we would have to engage in a discussion in the messaging site.
We can schedule an appointment, make this conversation a few seconds, the time to exchange 2 or 3 messages.
Best regards.
Eric

You're welcome Eric, i just tried open 2 browsers and login with different user account it seems fine but i am not sure whether this is the correct way to replicate this issue or not.

Perhaps we can test this on tomorrow morning or afternoon, so I will login as arlexwong user test account on your site.

You can reply on this forum thread once you are ready tomorrow.

Hello Alex,
Sorry for the delay of this answer, I just saw your profile on the site (I am in France and it is the morning, we are the weekend and I wake up)

I am connected, we can tetser when you want.
Best regards.
Eric

It okay Eric, I also delayed my response here.

I am ready now. You can reply on this thread when you available so we can try replicate that issue here.

Hello Arlex,
I am available now.
Best regards.
Eric

Thanks Eric,

I found the issue, it seems like this issue coming from CometChat extension instead of Easysocial.

Because when the user add a new message in Easysocial, this CometChat extension will get trigger it and store that message content into their database CometChat table.

As long as your message content contain those single quote ( ' ) then you will hit that pop up issue.

Because something is not right from their SQL query the way they store the message in their table.

I already applied some temporary fix into your site under this file JoomlaFolder/plugins/system/cometchat/cometchat.php , you can check my attached screenshot below.

It should work fine now.

By the way, it would be best if you can report this issue to CometChat developer regarding this.

Thank you very much ARLEX, I get closer to Cometchat to tell them the problem

Best regards.

Eric

You're most welcome Eric.

I sent the information to Cometchat

And again a huge THANK YOU for your help and your performance

You are most welcome.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.