when you click on Insert Media get a white screen
By Сергей on Tuesday, 17 June 2014
Posted in Technical Issues
Replies 11
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Updated blogs from 3.9.15790 to 3.9.16263
when you click on Insert Media get a white screen
also do not appear tags
made off with compression css and js
What to do?
site: http://vse-sama.ru/blogi/dashboard/write.html
Hello Сергей,

I am sorry but I seems can't access your link since I need to have the login credential to your site. There are various reason why you got the white screen. Can you turn error reporting to maximum and see if there is any error displayed?
Perhaps you can provide us with backend access and ftp access as well so that we are able to debug/assist you on this issue much quicker.

Please be advise.
Thanks.
Yasser Ibrahim
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Tuesday, 17 June 2014 17:42
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Try this account to front
FTP server not
Сергей
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Tuesday, 17 June 2014 17:49
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Hello Сергей,

There are several reason why you cannot access the media manager. Have you turn the error reporting to maximum?

By the way, I tried to access your administrator site but i got this: http://screencast.com/t/gGOWvfwO7 . Perhaps you can provide us with the site credentials so that we are able to assist you on this issue much quicker.

Please be advise.
Thanks.
Yasser Ibrahim
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Tuesday, 17 June 2014 18:31
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here from admin
just please be more careful
Сергей
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Tuesday, 17 June 2014 18:45
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you broke the site?
Сергей
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Tuesday, 17 June 2014 19:16
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but no, everything is OK, brought back
Сергей
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Tuesday, 17 June 2014 19:42
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Hello Сергей,

I am sorry for the late reply.
Can you help me set the error reporting to maximum so that we can debug your site? Site > Global Configuration > Server > Error Reporting = Maximum. Because we can't set this since we the permission issue restricted us.

Please be advise.
Thanks.
Yasser Ibrahim
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Tuesday, 17 June 2014 23:37
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can try to reinstall the component?
Easy installation over not lead to data loss?
Сергей
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Wednesday, 18 June 2014 12:28
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Hello Сергей,

I am sorry for the late reply.
Yes you may reinstall the EasyBlog component. Rest assured that your data would not get erased when you perform an uninstall / installation. Theme files and other core files would however get erased, so if you have made any modifications, it's best to make a backup of the modifications first. Please do update us back.

Looking forward to hear from you back.
Thanks.
Yasser Ibrahim
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Wednesday, 18 June 2014 15:32
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after reinstalling everything was working part
issue has been resolved, thanks
Сергей
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Wednesday, 02 July 2014 13:28
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Hello Сергей,

You're welcome. Glad to hear your issue have been resolved.
If you have anymore question, please don't hesitate to ask us and please create a new ticket. I will mark this ticket as resolved.

Thanks again and have a wonderful day.
Yasser Ibrahim
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Wednesday, 02 July 2014 13:31
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