By Mel on Sunday, 18 September 2022
Posted in General Issues
Replies 9
Likes 0
Views 358
Votes 0
Hi,

when users post to the timeline they always get an internal server error and then the post looks like it wasn't submitted. When they refresh the page the post appears?

How do I fix this?

Kind regards

Mel
forgot to add screen capture timelineerror.gif
Mel
·
Sunday, 18 September 2022 22:24
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Mel,

May I know which site is having this issue, and can you provide us the back-end/ftp access to the site?
·
Monday, 19 September 2022 13:21
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Raymond,

the access details can be found here in this thread:

https://stackideas.com/forums/custom-work-to-fix-a-link-to-easysocial-compose-and-a-feed-import-file-problem

Kind regards
Mel
·
Tuesday, 20 September 2022 14:16
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks Mel.

It looks like the error is coming from the AutoTweet app from Extly(attached). Most probably the app is not compatible with Joomla 4 since JRequest is deprecated on J4. Perhaps you can get the latest app from them if they have already addressed the issue.
·
Tuesday, 20 September 2022 16:45
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Raymond,

is this actually needed for EasySocial?

I was trying to disble the Apps in EasySocial but it says I can't disable core apps. See image
Mel
·
Tuesday, 20 September 2022 18:00
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Mel,

I'm not sure why extly set those apps as core apps. You have to consult extly regarding this.
is this actually needed for EasySocial?
EasySocial runs fine without those apps. When you first install EasySocial, these apps are not included.
·
Tuesday, 20 September 2022 18:11
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Raymond. If I disable them as core via PHPMySQL would it cause any problems? There doesn't seem to be a way to uninstall them which is naughty on their part.
Mel
·
Tuesday, 20 September 2022 18:25
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Mel,

Yes you can modify the core app status in this table: #__social_apps, system column value set to 0. It should not cause any problems.
·
Tuesday, 20 September 2022 18:30
·
0 Likes
·
0 Votes
·
0 Comments
·
FYI, sometimes 3rd party apps can be associated/tied to their respective extensions/plugins. If you notice any issues after disabling the autotweet apps, remember to revert your changes.
·
Tuesday, 20 September 2022 18:33
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post