Hello Greg,

Thanks for the suggestion on the joomla checking procedure. As for the updater issue, it is only for who want to update from 3.8 or older to 3.9. For those who are already in 3.9, there should be no problem in updating their Easyblog using the updater. Do you face any problem with the updater? If so, you can provide us your backend and FTP access so we can check this out for you.

Hi,

I was already on 3.9 but easyblog was not working.
you'll find all details attached to access to the admin part of the website

Hello Greg,

We cannot debug your updater since it is already on the latest version. We need to wait for the release of the next version.

Hi Nik

I will contact you for next release if it's still like this
Thanks anyway

Hello Greg,

You're welcome. Thanks for reporting the issue. Keep us updated then.

Hi Nik,

I come to you with the same problem, updater is still not working. I contact you befor edoing manually with the entire package by ftp. like this you can check what's happening.
My API key i correct and my current version is 3.9.15155

Thanks in advance for your help.

Hello Greg,

I have run the updater but surprisingly with no error, and the log file reports of a successful patch. Your issue probably occurs when the server is temporally down or bad internet connection. Sorry for you inconveniences.

Screenshot --> http://screencast.com/t/tnGC4QZsvl
Screenshot --> http://screencast.com/t/6oTHfuSRnLnC

Thanks:)

Hi Khairul,

Thanks for your help.
I don't understand, it's happen all time for me. You probably right about bad connection as I am with Malaysian Broadband, which is normally good but probably not enough to do it.

Next time I will use manual way to update.

Thanks anyway.

Hello Greg,

Were sorry for any inconveniences. I did the update from Malaysia too hope this will not happened again.

Have a nice day:)

Hey! I was sure you guy was in Malaysia too because of the clock

Cheers!

Hello Greg,

Cheers! If you have any issue later, do refer back to us.

hello,
i also have this issue for quite a long time... asked the support but answer was the same
it look like it's working from their side

i have investigate and tried to find some conflicts with my browers modules (firefox and safari)...
without success for the moment...

Loïc

Thanks Loic for your answer.

I'm happy, I am not alone with this problem. It will be better if it was working but before I felt like the uggly duckling

Hello Ioic and Greg,

Thanks for your update here. Yes we do actually test this everytime we upload a new EasyBlog. Though I admit there has been issues in the past. Also for now please make sure you are upgrading from version 3,9 and above. Version 3.8 and below need reinstallation. Also please give us a timeframe of about 1 to 2 hours after release to ready the patch server

Thanks!

Hello,
i would let you know that i couldn't achieve in update easyblog today ...

as usual... nothing happened when i click on the green update button (or on the log link)

using firefox or IE (see attached the error for IE)

Loïc

Hello loic,

Can you please provide us with the Joomla back end access as well as the FTP access so that I can check on the issues on your site?
I could try and install the older version and try to upgrade to the latest version to try and replicate your issue, do you have any hacks on easyblog, please advice?

Thanks:)

hello Khairul,
I have post before this problem and Adelene have checks 2-3 times and found nothing...
it was working from her side and never from mine...
i have investigate and tried to find some conflicts with my browers modules (firefox and safari)... nothing
change computer... nothing
maybe something on joomla admin side ?? plugin ?

find site details below
hope you could find something
thanks in advance

Loïc

Hello Ioic,

Your backend password is incorrect. please advice?

Thanks

sorry,
site details edited

Hello Ioic,

You are right, it is working perfectly for me.
screenshot --> http://screencast.com/t/ngQZTAnWOPX
Have you tried changing location/different internet connection. Might be something is blocking the connection to our sever when updating.

Thanks

hello,

i have changed location and computer and it doesn't work

the log link in not working neither, so maybe it's more a conflict with a plugin or something in my joomla backend ???
does it could be a javascript conflict ?

Loïc

Hello loic berder,

Sorry for late reply to this,
I believe that is not conflict with a plugin or something in your Joomla backend, because my colleague also run the Easyblog updater in your Joomla backend.
If you try run the updater for next release of Easyblog, try open Google chrome + click F12 or mouse right click > Inspect element > click console > then click the "Update" button from Easyblog Updater and see is it got pop-up some error message. If yes, please provide a screenshot to us so we can know that error message.

hello,
i have a second website
find attached the screen capture with chrome console view
hope it can help
loïc

Hello loic berder,

Sorry for late reply to this,
Thanks for your screenshot Is it possible provide us with second website Joomla backend and FTP access so we can help you check on this? Please advise.

hello,
please find attached the site details
thanks in advance
loïc

Hello loic berder,

It seems like i can't reproduce on your issues, because when i click that update button then it update successfully.
See my video : http://screencast.com/t/pu8y6VFTeR
Before that i thought when i click that update button then i will hit the same result with you, but it will not, so i record the video to prove it.