What might cause new user to no longer be able to complete the sign up process?
By Sean Carney on Wednesday, 18 February 2015
Posted in Technical Issues
Replies 4
Likes 0
Views 1K
Votes 0
We have been wondering why people have not been signing up lately and discovered that they have but the signups are not completing. they are not getting activated or enabled. I wonder if you might have an idea what has stopped these people from being able to complete the registration.
Hello Sean,

I am sorry for the delay of this reply.

Regarding with birthday field age limit, you can change the value by going to your backend > easysocial > profile types > registered user > custom field > birthday. Refer my screenshot here, http://screen.stackideas.com/2015-02-19_1355.png

For your second inquiry, By default easysocial will not store the record of registration email in any form as this system environment of easysocial is set to 'production' by default in order to optimize the easysocial page. You need to change the system environment to 'development' so that registration email will shows up in email activity. You can change the system environment by going to backend > easysocial > settings > system preferences.
http://screen.stackideas.com/2015-02-19_1354.png

I've created a new user 'tester' on your site with system environment set to development and the registration email is shows up in email activity area. http://screen.stackideas.com/2015-02-19_1353.png

Hope these can clarify your issue
Ezrul Fazwan
·
Thursday, 19 February 2015 14:00
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Sean Carney.

I have tried to create new account at your site. I only hit this issue when I don't put my birthday above than 13 years old. When I change my birthday date, I can complete my registration. Here is my screenshot : http://screen.stackideas.com/2015-02-18_1241.png
Izzan Akmal
·
Wednesday, 18 February 2015 12:46
·
0 Likes
·
0 Votes
·
0 Comments
·
Thank you for letting me know. Is there a way to set that value to some default value over 13? Although I do not believe this is our issue.

i wrote to all the users and they all told me the same thing, that they did not receive an email from us to do the final authentication. I am thinking that email they are referring to is probably not tracked in your system?

When a new users submits their registration what happens regarding the email?
Is this email then put into a queue to be picked up by our cron job?

The reason that I ask is because I have logged into our email server at mail.starch-smart.com and there is no record of any incoming our outgoing messages for many months.

This is not the first time this has occurred so I do need to understand the process in order to figure out where it is broken.

I need to verify somehow that the emails were actually sent!
Sean Carney
·
Thursday, 19 February 2015 00:21
·
0 Likes
·
0 Votes
·
0 Comments
·
I just now created a new user at starch-smart.com and everything worked fine. The user was created and received the email to authenticate and was able to authenticate. Just to be sure that the email was working properly I changed the password for the sites email administrator in both the Joomla Global configuration and on the email host. So, I do know that everything should be working.

There is just one problem that really baffles me. I still cannot find a copy of the email message that was sent out to the new user. The new user received it but I have no record of having it sent out either through my email host by looking in the Sent Items folder or through EasySocial looking in the email activity queue.

So, again, please help me to know what the correct process is for us to be able to verify that emails are sent out and to be able to see a list of the emails that are sent out!

Thank you, Sean Carney
Sean Carney
·
Thursday, 19 February 2015 00:57
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post