By David Malton on Wednesday, 29 May 2019
Posted in General Issues
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OK not sure if this is making it to you or not but here goes again. I was getting a 500 error when going to my site and clicking on Components/Payplans. I thought If I just renewed my subscription and updated to a new version it would fix it but now Payplans is gone off my site. Please help.
Hey David,

I've checked your site and found that you have used wrong installer to upgrade PayPlans at your site.
That's why you are hitting this error and component gone.

I've already helped you to upgrade PayPlans to version 3.7.1 version your site. Please take a look again on this and update us if still issue persists.

Before upgrading to PayPlans 4.0 , please refer PayPlans transition doc. If you want us to upgrade PayPlans 4.0 at your site , then create backup of your site first and update us , so we will help you to upgrade.
https://stackideas.com/docs/payplans/administrators/welcome/transition-to-payplans-4

Update us if you have any query.

Thank you for understanding !
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Thursday, 30 May 2019 11:35
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