Hello Dan,

I already reply this issue in this ticket #25562. I will lock this thread and we will continue this conversation in helpdesk. By the way, it looks like your account isn't tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?

Please refrain from sending us multiple tickets/threads requesting for the same issue as this would slow down our support's response and it can and will only lead to confusions.