we can't update/discover languages
By EDV Support on Thursday, 02 June 2022
Posted in Technical Issues
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Dear support,

in EasySocial Backend > languages we can't discover or install language packages anymore. Pleas see screenshots of using Button "Discover" the red X and of installed language german clicked an using Button "Install".
Bildschirmfoto 2022-06-01 um 18.12.39.png

Bildschirmfoto 2022-06-01 um 18.12.15.png


Please Help. Thank you and best regards

PS this is on a privat intranet so i can't give a link. We have a staging page, there we get as expected following error "The access of this API is restricted and the current domain is not associated with any licenses on our end. Please contact our support if you wish to change your licensed domain."
Hey there,

The possibility that you encountered this issue is that your site is not licensed under a registered domain. I suggest you to download language on licensed domain, then transfer the files to the intarnet site. If you cannot download the language files on the licensed domain, another method is to download from CrowdIn. Below I have provided a link. Register an account, then access the link given below.

crowdin
Thiyagarajan
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Thursday, 02 June 2022 19:12
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Thank you, this was already the registered domain will see how to get language files over crowding…
EDV Support
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Friday, 03 June 2022 00:08
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On not registered domain it says instead "The access of this API is restricted and the current domain is not associated with any licenses on our end. Please contact our support if you wish to change your licensed domain."
EDV Support
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Friday, 03 June 2022 00:08
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Hey there,

For your licensed domain, you may download the EasySocial installer from your dashboard and install it again.

Thanks!
Thiyagarajan
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Friday, 03 June 2022 17:17
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