Hey Paul,

I am sorry for the delay of this reply,

May i know how to you change your thumbnail photo from Easysocial?
http://finalbug.net/videos/group/17-learn-fcpx (e.g. Basic Subtitles FCP X : Part 01a)

By right, it should show this thumbnail image -> https://i.vimeocdn.com/video/557222486.webp?mw=900&mh=505&q=70

By the way, I actually feel a little bit lost here, may i know which video you updated that thumbnails?

And which part it not show out correctly with the thumbnail? Please advise.

Hey Arlex

First Screen Shot: (front end ONLY)
https://vimeo.com/153280910

Second Screen Shot the Blog Post:
http://finalbug.net/blog/entry/546-fcp-x-subtitles-the-missing-webinars-01

Third Screen Shot videos in a group:
http://finalbug.net/videos/group/17-learn-fcpx

Fourth Screen Shot a specific video posted in the videos section:
http://finalbug.net/videos/group/17-learn-fcpx/48-basic-subtitles-fcp-x-part-01a/item

Fifth Screen Shot: (Please scroll down and look to the left) same specific video in same group.
http://finalbug.net/groups/fcpx

Sixth Screen Shot:(Please scroll down and look in the middle!)
http://finalbug.net/groups/fcpx

The big picture
The same problem occurs with all videos where I have swapped out the thumbnails.
i.e. Subtitles 1a-1d

I hope this makes sense I have tried to keep this short and simple!

thanks

Paul

Hey there,

I am really sorry for the delay of this reply,

I've tried upload this video link ( https://vimeo.com/153280910 ) into my local, then I noticed it show green thumbnail and it stored as this thumbnail link http://site.com/media/com_easysocial/videos/16/557222486_1280.jpg (screenshot : http://screencast.com/t/LvgX0CmABZv )

Then I checked from your database for this video, it seems like you have updated it to stored grey thumbnail link http://finalbug.net/media/com_easysocial/videos/48/554669306_1280.jpg , screenshot : http://screencast.com/t/Syigtm0y4J

The reason why these few video do not show grey thumbnail is because the original video already show green thumbnail instead of show grey thumbnail, you can refer on my following explanation :

1. http://screencast.com/t/SpGex1YX
- https://vimeo.com/153280910
- https://vimeo.com/153282467

2. http://screencast.com/t/Xv6oXyGmzh
- https://vimeo.com/153281946
- https://vimeo.com/153280910

if you compare with this original thumbnail already show grey thumbnail https://vimeo.com/154844635 , it will show correctly on your stream and single video page -> http://screencast.com/t/o2ktRDNAQUg2

To fix this, you have to update your grey thumbnail photo which you upload from vimeo video itself.
- https://vimeo.com/153280910
- https://vimeo.com/153282467
- https://vimeo.com/153281946
- https://vimeo.com/153280910

Hi Arlex

I am sorry about the slow reply and sorry to say that I just do not follow your explenation.
As of now all of my videos now have the green thumbnail on Vimeo:

https://vimeo.com/pauldavidmurray/videos

But when I go here:

http://www.finalbug.net/groups/fcpx

They are Green in the main stream.
The same videos are grey on the left hand side in the "Recent Videos (19)" section in the applications section.

Please advise

thanks

Paul

Hey Paul,

I believe these video thumbnail still showing grey thumbnail is because previously these video is using grey thumbnail instead of green thumbnail, so it already stored this grey thumbnail image URL into database.

To fix this, you have to re-upload these video again in your group.

By the way, I have try to manually modify these thumbnail columns through the mijosql extension from backend, but it causing the the json stored as " and 5 video is not display on the group now.

Can you provide us with your PHPMYADMIN access so I can try is it can restore back these data what I updated just now in your database?

Hey Arlex

It is weird but I am not seeing a "Site Details" section in this thread.
If you go to Site Ground and look for the login window up in the top right hand section.
And enter "finalBUG" and the same password that is stored in my profile for the Joomla back end...
You should be able to get in.
FYI I am also seeing some weirdness with respect to the Thumbnails here:
http://www.finalbug.net/network

Would it not make sense in the long run that Thumbnails update consistently across the site?
I know that these things are easier said than done.
But it just seems a little weird the way it works/does not work at the moment.

just saying

Paul

Thanks for getting back to us quickly.

Yes, I can access now. Hm, I believe I didn't explain very well for you in my previous reply.

What I mean is If suddenly you changed the video thumbnail from here -> https://vimeo.com/pauldavidmurray/videos , Easysocial left sidebar recent videos section ( http://screencast.com/t/8xXUCTgAPU )will not automatically follow back what thumbnail you changed from vimeo account.

Because when you upload that video at the first time, Easysocial will retrieve that video thumbnail data and stored in database.

If vimeo video thumbnail already used green thumbnail, I do not need to change anything from database.

You can check my local website, when I first time upload these video, it will show correctly with green thumbnail.

By the way, I already help you restore back these correct video thumbnail in this group. http://www.finalbug.net/groups/fcpx

Hi Arlex

Thanks for this fix it is greatly appreciated.

I understand you now

Because when you upload that video at the first time, Easysocial will retrieve that video thumbnail data and stored in database.

However.... Is it or is it not the case that when I re-upload a video to Vimeo with a different thumbnail that Easy Blog will retrieve the new Thumbnail?

If I understand this correctly the answer is yes.

If the answer is yes it seems strange to me that EB can do this ans ES can not!

Fact is that EB/ES both refer back to the same Vimeo link!

thanks for your patience

Paul

Hey Arlex

Yes this helps a lot.
It means I have to stick to one set of thumnails and not switch in mid course

thanks once again

Paul

Hi there Paul,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.