By Hans Uwe Petersen on Wednesday, 31 January 2018
Posted in Technical Issues
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I can upload my own videos to my site and after the convertion the video is added to the page with the other videos and working fine. But when I change to the timeline, there is a post with the newly added video, but there is no video og poster-picture and you cannot start to replay the video.

Any help would be just lovely.

Hans Uwe
Hey Hans,

I am really sorry for the delay of this reply as it is actually a public day off for us here. I tried to access your site and publish a test video and it seems to render the play button correctly as you can see here, http://take.ms/pBMRT

Am I testing this incorrectly?
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Wednesday, 31 January 2018 23:02
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Hi Mark!
Thank you for your answer. I will attache two screen-dumps to show you the problem.

When on the timeline-page, you can see, that I have uploaded a video, but nothing is visible.
On the videos-page everything is OK.

By the way I have noticed, when using the Android App SocialEasy I can play videos, which link to YouTube, but my own videos on my server cannot be player and show an error. When the video-player is loaded and you click on the arrow to play it, it says: There is an error. Try again later + a playback id.

I hope you can help me with this questions.
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Wednesday, 31 January 2018 23:26
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Hi again!

You can also see the problem with your sample file:
1) On the my-site/index.php/under-uret/videos page everything is fine. When you click on the video link, you can play it.

2) Changing to the Timeline gives you the area with no content, where there should be a video.

By further testing I can see the following.
Log off the site and log on as a different user. EasySocial opens on the page Newsfeed: Me and my friends. I can see I have uploaded a video, but the content area, where the poster should be is empty.

Changing to the Newsfeed: Everyone, all videos are visible as expected.
When changing from here to Newsfeed: Me and my friends again, everything is allright too.


Do you have any explanation?
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Wednesday, 31 January 2018 23:37
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Hey there,

I am really sorry for the delay of this reply as it is a public holiday for us here.

I suspect one of the 3rd party plugin or template caused this issue, if i manually access this following URL, it will show that video what i uploaded, because this URL doesn't load the template/module/plugin.

http://aavang.myqnapcloud.com/index.php/under-uret/893-easy?tmpl=component

Can you update your FTP access so I can check further regarding this issue?
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Thursday, 01 February 2018 12:04
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Hi Arlex!

I have just updatet the the Site information, so you can have access to my site and to FTP.
Please note, that I changed the usernamen and the password.
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Thursday, 01 February 2018 14:30
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Hey Hans,

After checking the site, it seems like the problem is caused by the plugin "System - WF MediaElement". It seems to be resetting and messing with all the video player styles

I have turned this plugin off, can you give this a try now?
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Thursday, 01 February 2018 14:39
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Hi again!

As you wrote, that there might be a problem with a 3rd party plugin, I disabled the plugin:
bo:VideoJS

bo:VideoJS 2.1.2 [Plugin]

Based on VideoJS (http://videojs.com)
» local version: 3.2.0
» for CDN-Version take a look on videojs.com

Description:
Content Plugin which provides a responsive HTML5 Video Player for Joomla! 2.5

Syntax:
Place the following code in an article:

{bo_videojs controls=[1] autoplay=[0] preload=[auto] poster_visibility=[1] loop=[0] video_mp4=[http://video-js.zencoder.com/oceans-clip.mp4] video_webm=[http://video-js.zencoder.com/oceans-clip.webm] video_ogg=[http://video-js.zencoder.com/oceans-clip.ogg] poster=[http://video-js.zencoder.com/oceans-clip.png] text_track=[captions|/video-js/captions.vtt|en|English]}

This plugin is uses a lot on the site to show video files in the mp4-format

On the page "Da amerikanerne kom"
frontend: [mysite]/index.php/historie/103-da-amerikanerne-kom
backend: [/mysite]/administrator/index.php?option=com_content&view=article&layout=edit&id=103

a video is added with the following code:
{bo_videojs width=[720] height=[576] controls=[1] autoplay=[0] preload=[auto] poster_visibility=[1] loop=[0] video_mp4=[[mysite]/images/video/amerikaner-westfalen-1945.mp4] poster=[[mysite]/images/video/amerikaner-westfalen-1945-768-578.png]}

I have substituted my site-address with the dummy [mysite]

If this plugin is causing my problems, maybe you could suggest another component/extension to show mp4 videos, without conflicts with EasySocial.


Best regards

Hans Uwe
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Thursday, 01 February 2018 14:53
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Hi Arlex!

While I disabled the plugin bo:VideoJS you disabled the plugin "System - WF MediaElement".
It seams you found the correct problem. When enable the plugin bo:VideoJS and keeping the plugin "System - WF MediaElement" disabled everything seems find with my videos posted on the EasySocial Timeline.

Who did you track down the plugin "System - WF MediaElement" as the trouble-maker?

Thanks a lot

Hans Uwe
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Thursday, 01 February 2018 15:02
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Hey Hans,

It is actually the plugin "System - WF MediaElement" as it is applying a stylesheet on every single page and their stylesheet is messing up with the video player

I think the plugin needs to apply style fixes on their own video players and not everyone's video player
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Thursday, 01 February 2018 18:20
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Hey Mark!

I don't think I need the plugin "WF MediaElement", so I will remove it. This way, we can say, that this issue seems to be solved.

Thank for your hlep.
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Thursday, 01 February 2018 22:42
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You are most welcome Hans, glad that your issue is resolved now
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Thursday, 01 February 2018 22:50
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