Hey Ed,

Could you upload the video here so that we can try to upload it on your site? Also, which browser are you testing to view it?

I am using Chrome. it's an M4V and says it's unsupported when I try to upload it here.

a direct link to the video is https://www.deermeadowshomehealth.org/videos/Len-Barry.m4-v

take out the - between 4-v

Have you had a chance to look at this? I would really like to know what's going on as it is live on our site?

Hi there,

It seems that it is working on my end(your site) as it should as you can see here http://take.ms/LGOHg. Please advice.

*You can find them(my post) on trashed sections. I am using Firefox and when i tried to use Chrome, i hit this http://take.ms/ZYInY

I see my site is working fine. When I put the video on the page using Yootheme Pro, it works fine, but when i try on EasyBlog it does not work, this is what I am seeing on all browsers:

Can you please go into the unpublished "len barry" post and fix it so it works there and tell me what I did wrong? Thanks you very much, would be greatly appreciated.

Hi there,

It seems that it is our known issues actually. On chrome, it will shown error like the image you attached above and on other browser it is working as it should. *mine is viewed on Firefox, and when i viewed them using chrome, i hit same issues like yours.

This issues already fixed on our end, and will be included on our next release version. If it is, urgent for you, it would be best if you can provide us with your FTP access for us in order to apply them on your site.

Thanks for your understanding.

It is very urgent for me as this is a very large account of mine:

BTW, I really like this blog software and will be using it on all of my clients that want a blog, it is great! thanks for the help.

Hi there,

It seems that i cant compile your site scripts as i hit this error http://take.ms/wbPZU. Maybe you can consult with your current web hosting provider regarding this and see how it goes. Once they have resolved this, let us know and we will continue applying those fixes for you.

Please advice.

BTW, I really like this blog software and will be using it on all of my clients that want a blog, it is great! thanks for the help.

Thanks for your kind compliments Maybe you can refer here https://stackideas.com/forums/request-for-help-rate-our-support and provide us some testimonials

I will ask them. I'm seeing the X on every browser, IE, FF and Chrome, btw.

Hi there,

Maybe you can try to clear your browser and site cache first and see how it goes. As on my end, as listed below. Only on chrome not working.

Firefox - http://take.ms/d7moI
Chrome - http://take.ms/gSfiR

Please advice.

OK, if I change the video format, will that help? I don't understand how this can be so difficult? These videos have been working fine on my site for years. Also, siteground said the permissions for the folders are fine and you should be able to change files or compile.

I changed the video to mp4 and it's fixed. I will do that from now on. Thanks for the help. Much appreciated!

Hi there,

Actually, it is depend on browser currently. If you changed those videos, it will also shown you same result, and this issues only caused by chromes as it is using latest html5 format. And we need to done some modification in order to suit all browser.

By the way, it seems that, i still cant compile those script on your site as i hit same error as before. Please advice.

Hi there,

I also miss-understand this with my developer. Yes you can use other extension, as some of them is not compatible for example, .FLV . So my fixed is to make sure all videos is compatible on all browser. Maybe you can wait for our next release version for those fixes. Thanks for your understanding.

Your issues should be resolved already right?