Hi David,

It seems you did not configure the FFMPEG path correctly http://take.ms/JSOAG where the error

The path you specified is invalid. Please enter a different path to FFMpeg

will shows as the path is incorrect. Can you consult with your server provider for the correct path and make sure the ffmpeg version met the recommended requirement here: https://stackideas.com/docs/easysocial/administrators/welcome/minimum-requirements