video player block is showing with an empty interface
By de groote on Saturday, 28 July 2018
Posted in Technical Issues
Replies 14
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Hello,

I have a strange problem with the media player block rendering embeded video files.
It seems the player graphics are not loaded correctly and an empty iterface is loaded.
I tried to find a jquery conflict but it seems not to be the reason of this strange rendering.
I have the same behaviour on backend and frontend.
I have tried with different files and filestypes and i have the same result.
Please can you check the example on this test site url (copy of the production site with the same problem) to find the problem.

Cordialy,
Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

I realised your site CSS stylesheet loaded from pagespeed cache.

Is it possible to temporary turn off pagespeed from your server for this development site? Because i would like to see whether is it this caused this issue.

And can you provide us with your site backend and FTP access so I can troubleshoot this issue?
Arlex Wong
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Saturday, 28 July 2018 09:14
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Thanks for your response,
Every pagespeed server can be turned off by adding the following url parameter:

?PageSpeed=off

I will give you the server access very soon.

cordialy,
de groote
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Saturday, 28 July 2018 14:14
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I have interesting news for you, when i replace

media/com_easyblog/scripts/vendors/videojs.min.js
by
media/com_easyblog/scripts/vendors/videojs.js

the player works fine.
de groote
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Saturday, 28 July 2018 22:27
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To be sure it's not a pagespeed issue (i think it's not related because i don't have any minify or combine plugin activated), i have tried with pagespeed off on server side, still the same result.
the minified version of videojs.js don't execute correctly.

Cordialy,
de groote
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Saturday, 28 July 2018 22:40
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It seems like you're right, look like that compressed js file caused this issue.

For now you can try download my attached file and replace into this JoomlaFolder/media/com_easyblog/scripts/vendors/videojs.min.js

and I will log this issue into our issue tracker.
Arlex Wong
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Sunday, 29 July 2018 14:17
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i did some tests and it works fine.

Cordialy,
de groote
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Monday, 30 July 2018 16:39
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Thanks for getting back to us, we will push this fix in next release version.
Arlex Wong
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Monday, 30 July 2018 17:05
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I have the same issue,
replacing the videojs.min.js file with your version solved the problem
salvatore bonfiglio
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Wednesday, 05 September 2018 17:57
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Thanks for getting back to us that patch file fix that issue.
Arlex Wong
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Wednesday, 05 September 2018 18:36
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Still encountered this in the most recent version, and the posted file corrects the display issue but autoplay and loop is not functioning.

Regards,
Earl Miller
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Monday, 10 September 2018 04:12
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Hey Earl,

Perhaps you can start a new thread regarding this issue so we can better have a check on your site?
Arlex Wong
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Monday, 10 September 2018 12:02
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I will Arlex, its on my development server at the moment, itll be a day or so because Im going out of town. Thank you for responding.
Earl Miller
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Monday, 10 September 2018 16:22
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Thanks Earl, once you have started a new ticket, we'll look into it
Mark
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Monday, 10 September 2018 16:27
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