Users get SyntaxError: JSON.parse while trying to enter a comment
By Marcel on Saturday, 19 November 2016
Posted in Technical Issues
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Hi guys,

some users sent me the message, that my comment function (standard easy blog) isn't working. I tried by myself and got the message "SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data" (please see picture). However, i received already some comments. So I'm not sure if there are certain conditions causing the issue.

I tried it again and it was working...very puzzling. Maybe the issue is not always reproducable. However, as comments are the spice in a blog i would preffer that this function works 100%.

EDIT: Tried again and got error: SyntaxError: Unexpected token I in JSON at position 0

Thanks in advance
Marcel
Hello Marcel,

I am really sorry for the delay of this reply as it is a weekend for us here. The reason that you are getting that error is most likely because there are some errors generated when an ajax call is made on the site.

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? You may store your site access at http://stackideas.com/dashboard/site so you don't have to provide these information all the time
Mark
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Sunday, 20 November 2016 03:06
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thnaks, done!
Marcel
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Tuesday, 22 November 2016 05:48
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Hello Marcel,

I have tried to reproduce this but I still cannot reproduce this error on your site. Upon posting a comment, it seems to be working fine as you can see here, http://take.ms/tBPF8
Mark
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Tuesday, 22 November 2016 12:06
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Thanks for the effort. i would like to write that the issue is solved and that it was an event by chance. However, i tried to add another comment below your comment as of today and i got again an error, different to the ones mentioned before. Please see image. The problem is, that many people don't give the feedback, that the comment functionality doesn't work. So i'm not sure if it's working properly or not, which make me uncertain. I used IE 11.

Thanks Marcel
Marcel
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Tuesday, 22 November 2016 20:41
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Hello Marcel,

How do you reproduce this issue? Are you logged in on the front end when posting?
Mark
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Wednesday, 23 November 2016 01:15
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Hi, no i visited the site as an unregistered user. I don't use the registratio functionality at all. So all users post as guests. May you can reproduce it by not signing in into the backend?!
Thanx Marcel
Marcel
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Wednesday, 23 November 2016 18:52
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I did tried in my Chrome and IE browser, but it seems work fine when I post multiple time comment.

You can take a look of my video here :
http://screencast.com/t/T2BRRBzO
http://screencast.com/t/wHgv0AgDuOE
Arlex Wong
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Thursday, 24 November 2016 00:57
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Hello Arlex,

yes a saw many new comments. it's really strange..i'll try some scenarios. maybe i can figure out under which circumstances this issue occur.
Thanx Marcel
Marcel
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Friday, 25 November 2016 02:31
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Alright Marcel

Keep us updated then.
Arlex Wong
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Friday, 25 November 2016 10:18
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