By Daniel Schmitz-Buchholz on Sunday, 05 February 2017
Posted in General Issues
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Hi,

My users get emails when new posts are published. That is good. But they cannot stop it. They get emails Even when they ended subscription. i also checked in backend: Users are not listed in subscriptions but they get emails for new answers to their posts or posts theyhave answered.
Regards,
Daniel
Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

If I recall correctly, we do not have subscription expired feature in Easydiscuss.

If you using 3rd party membership extension from your site, you should consult with your 3rd party developer regarding this.
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Sunday, 05 February 2017 09:57
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Hi,

sorry, you got me wrong. I am talking about the "subscription" feature of easydiscuss: https://stackideas.com/docs/easydiscuss/administrators/how-tos/how-to-enable-subscriptions
Users get emails even when they have ended the subscription to a post.

Interestingly some fo those eail sent by easydiscuss have a link at the bottom "end subscription" and some does not.

The cron is:
http://www.mydomain/index.php?option=com_easydiscuss&task=cron

Regards,
Daniel
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Wednesday, 22 February 2017 02:29
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Hi,
one user sent me screenshots of his email inbox with loads of emails from EasyDicsuss and some other screenshots from the settings (Screenshot 1+2) , showing that he should not get any mail. Now I had to disable the cronjob.
I checked settings and in "Subscriptions" I check one post and settings of EasyDiscuss showed that 2 people have subscribed to the post but list of pending emails shows loads of emails created by easydiscuss to let users know of new ansers to this post. Pls check. Users are very angry about dozens of emails and nothing to do to stop it.
Regards,
Daniel
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Wednesday, 22 February 2017 05:49
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Hey Daniel,

I am sorry for misunderstood in earlier regarding with your question, can you update your following details into your profile page?
http://stackideas.com/dashboard/site

1. Joomla backend access
2. FTP access
3. check my screenshot here : http://take.ms/6dg2p is it these 2 users subscribed on this post thread only?
4. When someone reply on this thread "WICHTIG: Neue Richtlinien bei Amazon", system will send notification to other user as well?
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Wednesday, 22 February 2017 11:40
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