By Romaric Pouliquen on Tuesday, 17 November 2020
Posted in General Issues
Replies 4
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Hello

On subscribing a plan, user are not appear in joomla user list.

For example : even though they go until checkout page (see attachment). User are not in the Joomla's user list (users > manage)

Thank you
Romaric
Hey Romaric,

I am unable to access your site backend as backend url redirect back to frontend.
Please provide us with correct backend details as well as FTP details, so we will check it further.
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Tuesday, 17 November 2020 11:02
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Hello

I replied to you in my other ticket.

Thank you
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Tuesday, 17 November 2020 17:56
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I ve just saved the problem. Joomla user's registration was not allowed in easysocial.

Thank you.
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Tuesday, 17 November 2020 18:26
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Hey Romaric,

I've checked your site and found that not_registreded user is activated at your site, that's why new user couldn't register at site and details were getting attached to this account and this cause the issue.
I've deactivate this user, now registration seems working fine.

Please take a look again on this issue and do us update if still issue persist.

Thank you for understanding !
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Tuesday, 17 November 2020 18:30
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