Username and line breaks
By Jana on Friday, 30 January 2015
Posted in General Issues
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Hello,

I'm upgrading my Joomlasite to 3.3.6 and installed Komento instead of JComments, which I used the last years. I'm glad that I could migrate all the Comments in the new component. But instead of line breaks there are lots of < br / > in the text



The other problem is, that the real name is shown, even I chosed "username" in the configuration:



Only in the Komento Userfile the Username is shown.

Last but not least: Is it possible to link the Username with the CB profile instead of Komento Userporfile?

Can you help me, please?

Yours,
Jana

P.S.: Sorry, if my English isn't so good ...
HI Jana,

Yes it is possible to link Komento profile with Community Builder. You can find it in Komento > Configuration > Profile > Integration = Community Builder.

I apologize as I could not find any valid Komento subscription to our site. Perhaps, there is some mistake from our ends, would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?

Please advise.
Yasser Ibrahim
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Friday, 30 January 2015 15:20
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Yes it is possible to link Komento profile with Community Builder. You can find it in Komento > Configuration > Profile > Integration = Community Builder.

When I change this and click on the Name of the one, who commented, I get the message "Sorry, you are not allowed to access this section as the profile system is disabled"

I apologize as I could not find any valid Komento subscription to our site. Perhaps, there is some mistake from our ends, would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?

Probably, because I'm using the free version? At the moment, I'm testing Komento on a copy of my Website, therefore I only installed the free version and the site is saved with a password ...
Jana
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Friday, 30 January 2015 15:41
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Hi Jana,

The reason why the error is displayed is most probably you didn't set the Enable Komento Profile System = Yes..

Oh, it seems that you are currently using the Komento Free version. I apologize as we can only provide support to either Komento Pro or Unlimited. I highly suggest for you to get the Komento Pro which is only $35.

Thanks and please advise.
Yasser Ibrahim
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Friday, 30 January 2015 16:42
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Principally I don't have any problem with bying the Pro Version, but don't want to pay money before I can be sure, that the problems can be fixed.Becaus if this isn't possible, I have to look for another commentation-component. I hope, you can understand this?
Jana
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Friday, 30 January 2015 16:48
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Hi Jana,

Oh I see. I believe my colleague already assist you on this issue and I believe your issue now is resolved.

By the way, I believe you won't waste any money if you buy Komento Pro because we guarantee that you'll love our products at StackIdeas. If you aren't happy for any reason at all, we will give you a refund within 30 days. No questions asked.

Thanks.

p/s: By the way, our priority support is only for users with a valid subscription. hope you understand.
Yasser Ibrahim
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Friday, 30 January 2015 18:15
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Thank you so much!
Jana
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Friday, 30 January 2015 18:24
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Hi,

You're welcome.
Yasser Ibrahim
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Friday, 30 January 2015 18:35
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