user uploads images, but after spooling, they disappear from the media window
By Tom on Wednesday, 20 July 2022
Posted in Technical Issues
Replies 3
Likes 0
Views 649
Votes 0
Can we remove entaccountants.com, please? I have a returning client at gerrypeters.ca.

I watched on the user's screen where he uploaded an image, but after spooling, it disappeared from the media window and was not available anywhere.

I can log into his account on my computer and add images without issue, but not on his machine.

This one has me baffled.

Thanks
Can we remove entaccountants.com, please?

Unfortunately, this time we can't change your licensed domain from entaccountants.com to gerrypeters.ca because you requested to remove this domain shphotographie.com and then change it to entaccountants.com last time (https://stackideas.com/forums/cannot-log-into-linked-in).

By the way, it seems like I can't replicate this issue on my laptop as well.

Perhaps you can try to watch my attached video below on how to check what the error is shown on the browser development console tool? (Need to check the ajax response when the user uploads an image from the media manager)
Arlex Wong
·
Wednesday, 20 July 2022 11:06
·
0 Likes
·
0 Votes
·
0 Comments
·
I find the user was using Firefox in Windows 7. Once he tried it in Chrome, he was successful.

Thanks
Tom
·
Wednesday, 20 July 2022 21:02
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks for letting us know about this but we do not have Windows 7 machine to test this out currently.

Do you watch my video above on how to check whether the ajax response show up any error when uploading an image through the composer media manager from the Firefox browser?
Arlex Wong
·
Thursday, 21 July 2022 10:27
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post