User states she received duplicate emails about blog posts from our site and so is leaving
By Sean Carney on Wednesday, 19 April 2017
Posted in Technical Issues
Replies 7
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I just had a user delete their account because they said that they were receiving duplicates of every blog post and every posting. (I assume she must mean discussion forum posts)

Anyhow, she was willing to chat with me and her account is not deleted from the server yet. Basically when she 'deleted' the account it was disabled and is awaiting my deletion. However, I would sure like to know if you have any idea how I might be able to track down these outgoing email messages to figure out if what she is saying is true. Also, I would like to know if there are some settings I could set for her that would reduce the amount of email she receives from us.

Her account Username is: mrsplant

Thank you, Sean

PS. She also told me the second reason that she is leaving our site is that the interface is confusing to her. My guess is that is a combination of my having a 'busy' site as in a lot of stuff on the pages as well as the fact that we do not yet have one uniform navigation bar for EasyBlog, EasyDiscuss and EasySocial. So, I am glad to know that is in the works. :-)
I am attaching an image the user sent me showing her email with three messages that appear to be the exact same message.
Sean Carney
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Wednesday, 19 April 2017 04:50
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Hi Sean,

Unfortunately, I am not sure how exactly to replicated this locally.

Maybe you can her to forward those Emails for further check on this issues as i suspected that those user, somehow, made a comments, and delete it, and re-comment again.

Please advice.
Abdul Warith Norudin
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Wednesday, 19 April 2017 12:42
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I would not be surprised if you can't reproduce it locally. But, I thought by asking you we might be able to figure out the cause on my side. Just now another person replied to the comment and it appears that three copies were sent out again. So, maybe the problem is with Komento or maybe it is with my cronjob or maybe it is with the smtp server?

I just received three copies myself of the new reply.

Also, the woman who 'deleted' her account so that she would NOT receive any more emails from us just let me know that she received three more messages.

Here is the message headers for the newest comment which was sent to me by email three times:

Original Message

Message ID <b3393809303d6fa33aba943d9831433f@http://www.drcarney.com>
Created at: Tue, Apr 18, 2017 at 5:25 PM (Delivered after 3 seconds)
From: "Administrator of drcarney.com" <scarney@drcarney.com>Using PHPMailer 5.2.16 (https://github.com/PHPMailer/PHPMailer)
To: scarney@allmedphysicians.com
Subject: New comment posted on the site (Callie's Cancer Part 2)
SPF: SOFTFAIL with IP 199.116.78.85 Learn more


Download Original Copy to clipboard
Delivered-To: scarney@allmedphysicians.com
Received: by 10.100.182.240 with SMTP id t103csp42251pjb;
Tue, 18 Apr 2017 15:25:07 -0700 (PDT)
X-Received: by 10.36.91.76 with SMTP id g73mr17712279itb.75.1492554306892;
Tue, 18 Apr 2017 15:25:06 -0700 (PDT)
Return-Path: <scarney@drcarney.com>
Received: from mx.cloudaccess.net (mx.cloudaccess.net. [199.116.78.85])
by mx.google.com with ESMTPS id h12si851528ioi.188.2017.04.18.15.25.06
for <scarney@allmedphysicians.com>
(version=TLS1 cipher=AES128-SHA bits=128/128);
Tue, 18 Apr 2017 15:25:06 -0700 (PDT)
Received-SPF: softfail (google.com: domain of transitioning scarney@drcarney.com does not designate 199.116.78.85 as permitted sender) client-ip=199.116.78.85;
Authentication-Results: mx.google.com;
spf=softfail (google.com: domain of transitioning scarney@drcarney.com does not designate 199.116.78.85 as permitted sender) smtp.mailfrom=scarney@drcarney.com
Received: from lamp115.cloudaccess.net (unknown [199.116.78.134]) by mx.cloudaccess.net (Postfix) with ESMTP id 84F3EC8915 for <scarney@allmedphysicians.com>; Tue, 18 Apr 2017 19:00:41 -0400 (EDT)
Received: by lamp115.cloudaccess.net (Postfix, from userid 536) id 7A61C2C1FAF; Tue, 18 Apr 2017 18:25:03 -0400 (EDT)
To: scarney@allmedphysicians.com
Subject: New comment posted on the site (Callie's Cancer Part 2)
X-PHP-Script: http://www.drcarney.com/index.php for 2607:1b00:93b2:e42c::68ee
X-PHP-Filename: /mnt/data/vhosts/casite-505587.cloudaccess.net/httpdocs/index.php REMOTE_ADDR: 2607:1b00:93b2:e42c::68ee
Date: Tue, 18 Apr 2017 18:25:03 -0400
From: "Administrator of drcarney.com" <scarney@drcarney.com>
Message-ID: <b3393809303d6fa33aba943d9831433f@http://www.drcarney.com>
X-Mailer: PHPMailer 5.2.16 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: 8bit
X-Spam-Status: No, score=-1.2 required=4.5 tests=BAYES_00,HTML_MESSAGE, MIME_HTML_ONLY,UNPARSEABLE_RELAY autolearn=no version=3.3.1
X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on mx.cloudaccess.net

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"><html>
<head>

Note: I removed the actually message which followed...
Sean Carney
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Wednesday, 19 April 2017 21:12
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Here is my crontab in case it provides any clues:

*/2 * * * * wget --no-check-certificate -O /dev/null "https://www.drcarney.com/index.php?option=com_easysocial&cron=true";
*/5 * * * * wget --no-check-certificate -O /dev/null "https://drcarney.com/index.php?option=com_easyblog&task=cron";
*/5 * * * * wget --no-check-certificate -O /dev/null "https://drcarney.com/index.php?option=com_komento&task=cron";
*/5 * * * * wget --no-check-certificate -O /dev/null "https://drcarney.com/index.php?option=com_easydiscuss&task=cron";
Sean Carney
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Wednesday, 19 April 2017 21:29
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HI there,

It seems that when i checked at your backend>Components>Komento>Emails activities there are no such same emails(same content/time and user) that are sent three time at the same time. Maybe you can try to re-check them again and see how it goes as maybe i have miss-looked those emails.

By the way, i have searched on the internet and i found some interesting articles to read that is might related to this issues as syou can read here https://www.register365.com/knowledge/656-why_do_i_get_duplicate_emails.html

Maybe can consult with your web service hosting provider regarding also. Please advice
Abdul Warith Norudin
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Thursday, 20 April 2017 16:02
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Thank you very much. I will discuss this with my host.

I do wonder if you have any idea why a person who attempted to 'delete' their account is still receiving email notifications. When she attempted to delete the account it was actually just disabled. It is waiting for me to do the final delete. I am wondering if this is designed so that she will continue to receive emails until I actually delete her account?

Thanks, Sean
Sean Carney
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Thursday, 20 April 2017 22:14
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Hello Sean,

The user will not get any email notifications when their account is unpublished but this is actually configurable within EasySocial as you can see here, http://take.ms/XYOEJ
Mark
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Thursday, 20 April 2017 22:17
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