By Bethany Amborn on Thursday, 02 June 2016
Posted in Technical Issues
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I have a user who cannot create a new photo album on his profile. THe button is there, but nothing happens when he clicks it Has anyone else every reported this, and is there any way to try to fix it since it seems to be just this one user?
Hello Beth,

Did you mean this button: http://take.ms/LAOkq ? I am able o click on it and it shows me this create album page. Am I missing anything?
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Thursday, 02 June 2016 10:05
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Yes, that button. The only thing you're missing is that this issue only affects one user (that I know of) - IvyEducatedMusician. It works for everyone else, including you.
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Friday, 03 June 2016 05:13
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Hello Seth,

Can you provide us the URL to access the backend and also the FTP access.
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Friday, 03 June 2016 11:02
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