By Kevin LaManna on Wednesday, 13 September 2017
Posted in General Issues
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Hi again-

We noticed the user isn't getting the activation email upon subscribing to a plan. We did a mass data load of around 3500 names, so we turned off site notifications, but thought that would have just been for PayPlans, and not the user activation email (since that's core Joomla)

So two questions...

1) If we turn this back on, will this send out notifications to users that were already added, or only new users after it's switched on? I didn't know if there was an email spool or something that would send once turned back on. It would be a nightmare scenario if the users already added would be sent an account activation email.

2) If the answer to #1 is "no emails will be sent to existing users, and only new users", can you please let me know how to turn this back on, or see if there's another reason why the user activation email isn't being sent? There was a developer who worked on this project, but that was several months ago, and he's not available any longer.

Btw, if you need creds, they're in the ticket at https://stackideas.com/forums/2co-after-purchase

Thanks again!
Kevin
Hello Kevin,

I have checked your site , you are using payplans quick registration and set send email and activate account on email verification , so it will send email while user registering at site.

It will not send activation email after that. Have you faced this issue earlier, yes then please let me know.
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Wednesday, 13 September 2017 12:37
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Hi Manisha - can you please re-read my post again? The issue is that the site is not sending any activation emails.
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Wednesday, 13 September 2017 12:46
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I have tried to register at your site and got the activation mail.
See attached screen shot,
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Wednesday, 13 September 2017 13:11
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